User Manual

Back-UPS Pro BX850/1000/1350/1500M8
Troubleshooting
Sensitivity 6Off
The Load Capacity icon will blink, indicating that the
Back-UPS is in programming mode. Use the P
OWER
button to scroll through Low, Medium, and High, stop
at selected sensitivity. The Back-UPS will beep to
confirm selection. See "Unit sensitivity" for details.
Self-Test
(manual)
6On
The Back-UPS will perform a test of the internal
battery. Note: This will happen automatically when the
Back-UPS is turned ON or when the Back-UPS
previously detected a bad battery.
Event
Reset
0.2 On
When the Event screen is visible, press and hold
D
ISPLAY, then press POWER, to clear the detected error
event counter.
Error
Reset
2Error
After an error has been identified, press P
OWER to
remove the visual indication and return to standby
status.
Problem Possible Cause Corrective Action
Back-UPS will not
switch on.
The Back-UPS is not connected to AC
power.
Ensure that the Back-UPS is securely
connected to an AC outlet.
The circuit breaker has been tripped. Disconnect non-essential equipment
from the Back-UPS. Reset the circuit
breaker. Re-connect equipment one
item at a time. If the circuit breaker is
tripped again, disconnect the device that
caused the trip.
The internal battery is not connected. Connect the battery.
The AC input voltage is out of range. Adjust the transfer voltage and
sensitivity range.
The Back-UPS does
not provide power
during a AC power
outage.
Ensure that essential equipment is not
plugged into a S
URGE ONLY outlet.
Disconnect equipment from the SURGE
ONLY outlet and re-connect to a Battery
Backup outlet.
The Back-UPS is
operating on battery
power, while
connected to AC
power.
The plug has partially pulled out of
the wall outlet, the wall outlet is no
longer receiving AC power, or the
circuit breaker has been tripped.
Ensure that the plug is fully inserted
into the wall outlet. Ensure that the wall
outlet is receiving AC power by
checking it with another device.
The Back-UPS is performing an
automatic self test.
No action is necessary.
The AC input voltage is out of range,
the frequency is out of range, or the
waveform is distorted.
Adjust the transfer voltage and
sensitivity range.
The Back-UPS does
not provide the
expected amount of
backup time.
Battery Backup outlets may be fully
or improperly loaded.
Disconnect non-essential equipment
from the Battery Backup outlets and
connect the equipment to S
URGE
outlets.
The battery was recently discharged
due to a power outage and has not
fully recharged.
Charge the battery cartridge for 16
hours.
The battery has reached the end of its
useful life.
Replace the battery.
Function Button
Timing
(seconds)
UPS
Status Description