User Manual

Service

If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the Troubleshooting section of the manual to eliminate common problems.

2. If the problem persists, contact Schneider Electric IT (SEIT) Customer Support through the APC by

Schneider Electric website, www.apc.com.

a. Note the model number and serial number and the date of purchase. The model and serial numbers

are located on the rear panel of the unit.

b. Call SEIT Customer Support and a technician will attempt to solve the problem over the phone. If

this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).

c. If the unit is under warranty, the repairs are free.

d. Service procedures and returns may vary internationally. Refer to the APC by Schneider Electric

website for country specific instructions.

3. Pack the unit in the original packaging whenever possible to avoid damage in transit. Never use foam

beads for packaging. Damage sustained in transit is not covered under warranty.

4. Always DISCONNECT THE UPS BATTERIES before shipping. The United States Department

of Transportation (DOT), and the International Air Transport Association (IATA) regulations

require that UPS batteries be disconnected before shipping. The internal batteries may remain in

the UPS.

5. Write the RMA# provided by Customer Support on the outside of the package.

6. Return the unit by insured, pre-paid carrier to the address provided by Customer Support

APC by Schneider Electric IT Customer Support Worldwide

Warranty

The standard warranty is two (2) years from the date of purchase. SEIT standard procedure is to replace

the original unit with a factory reconditioned unit. Customers who must have the original unit back due

to the assignment of asset tags and set depreciation schedules must declare such a need at first contact

with an SEIT Technical Support representative. SEIT will ship the replacement unit once the defective

unit has been received by the repair department, or cross-ship upon the receipt of a valid credit card

number. The customer pays for shipping the unit to SEIT. SEIT pays ground freight transportation costs

to ship the replacement unit to the customer.

For country specific customer support, go to the APC by Schneider Electric website, www.apc.com.

EN 990-91065A

01/2019

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