User Manual

Back-UPS BR900G-RS Installation and Operation8
Troubleshooting
Problem Possible Cause Corrective Action
Back-UPS will not turn on. The Back-UPS is not connected to AC
power.
Be sure the Back-UPS is securely connected to a
AC outlet.
The circuit breaker has been tripped. Disconnect non-essential equipment from the
Back-UPS. Reset the circuit breaker. Re-connect
equipment one item at a time. If the circuit
breaker trips again, disconnect the device that
caused the event.
The internal battery is not connected. Connect the battery.
The AC input voltage is out of range. Adjust the transfer voltage and sensitivity range.
The Back-UPS does not provide
power during a AC power outage.
Besure that essential equipment is not
plugged into a SURGE ONLY outlet.
Disconnect equipment from the SURGE ONLY
outlet and connect to a BATTERY BACKUP
outlet.
The Back-UPS is operating on
battery power, while connected to
AC power.
• The Back-UPS power cable is not
securely connected to the wall outlet.
• The wall outlet is no longer receiving AC
power.
• The circuit breaker has been tripped.
Be sure the plug is fully inserted into the wall
outlet. Be sure the wall outlet is receiving AC
power by checking it with another device.
The Back-UPS is running an automatic
self test.
No action is necessary.
• The AC input voltage is out of range.
• The frequency is out of range.
• The waveform is distorted.
Adjust the transfer voltage and sensitivity range.
The Back-UPS does not provide the
expected amount of backup time.
Battery Backup outlets may be
experiencing an overload condition.
Disconnect non-essential equipment from the
Battery Backup outlets and connect the
equipment to SURGE ONLY outlets.
The battery was recently discharged due to
a power outage and has not fully
recharged.
Charge the battery cartridge for 16 hours.
The battery has reached the end of its
service life.
Replace the battery.
The REPLACE BATTERY indicator
is illuminated.
The battery has reached the end of its
useful life.
Replace the battery.
The OVERLOAD indicator is
illuminated.
The equipment connected to the Back-
UPS is drawing more power than the
Back-UPS can provide.
Disconnect non-essential equipment from the
Battery Backup outlets and connect the
equipment to SURGE ONLY outlets.
The SYSTEM EVENT indicator is
illuminated, all the front panel
indicators are flashing.
There is an internal error. Determine which internal error message is
displayed by matching the number displayed on
the LCD with the corresponding Error Message
(see System Error) and contact APC Technical
Support.
The Back-UPS is not supplying
power to all of the outlets.
Power to the CONTROLLED outlets has
intentionally been turned off.
Confirm that the correct peripherals are
connected to CONTROLLED outlets. If this
feature is not desired, disable the
Power-Saving MASTER and CONTROLLED
outlets.
The CONTROLLED outlets are not
supplying power, even though the
MASTER device is not in sleep
mode.
The MASTER outlet threshold may be
incorrectly set.
Adjust the threshold when the MASTER outlet
signals the CONTROLLED outlets to shut down.