User Manual
Table Of Contents
- Inventory
- Safety
- Important Safety Messages
- Connect the Battery
- PowerChute® Personal Edition Software
- Overview
- Compatibility
- Installation
- Connect the Equipment
- Battery Backup and Surge Protected outlets
- Master and Controlled outlets
- Operation
- Power Saving Feature
- Power-Saving LCD Screen
- Back-UPS Sensitivity Settings
- Front Panel Buttons and Display
- Alerts and System Events
- Audible Alerts
- Events Icons
- System Events
- Function Quick-Reference
- Troubleshooting
- Specifications
- Warranty
- Service
© 2022 APC by Schneider Electric. APC, the APC logo, Back-UPS and PowerChute are owned by Schneider
Electric Industries S.A.S., American Power Conversion Corporation, or their affiliated companies. All other
trademarks are property of their respective owners.
EN 990-4711A
02/2022
APC Customer Support Worldwide
Warranty
The standard warranty is two (2) years from the date of purchase. The APC by Schneider Electric standard procedure is to
replace the original unit with a factory reconditioned unit.
On first contact with APC Technical Support the customer must advise the representative if the unit has as an asset tag and must
returned to the customer after repairs are completed.
APC by Schneider Electric will ship the replacement unit once the defective unit has been received by the repair department, or
cross ship upon the receipt of a valid credit card number. The customer pays for shipping the unit to APC by Schneider Electric.
APC by Schneider Electric pays ground freight transportation costs to ship the replacement unit to the customer.
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC Customer Support through the Web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial numbers are
located on the rear panel of the unit and are available through the LCD display on select models.
b. Call APC Customer Support and a technician will attempt to solve the problem over the phone. If this is
not possible, the technician will issue a Returned Material Authorization Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC Web site for country specific
instructions.
3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not
covered under warranty.
Note: When shipping within the United States, or to the United States always DISCONNECT A UPS BATTERY
before shipping in compliance with U.S. Department of Transportation (DOT) and IATA regulations. The internal
batteries may remain in the UPS.
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, pre-paid carrier to the address provided by Customer Support.
Internet
http://www.apc.com/support
Telephone
Russia: 8 800 200-64-46
Ukraine: 0 800 502-72-20
Check Web site listings for other countries.