Specifications

Schneider Electric Industries S.A.S., American Power Conversion Corporation, or their affiliated

companies. All other trademarks are property of their respective owners.

990-3968A

03/2011

Service

If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the

TROUBLESHOOTING section of the manual to eliminate common problems.

2. If the problem persists, contact APC Customer Support through the APC Web site, www.apc.com.

a. Note the model number and serial number and the date of purchase. The model and serial

numbers are located on the rear panel of the unit and are available through the LCD display on

select models.

b. Call APC Customer Support and a technician will attempt to solve the problem over the

phone. If this is not possible, the technician will issue a Returned Material Authorization

Number (RMA#).

c. If the unit is under warranty, the repairs are free.

d. Service procedures and returns may vary internationally. Refer to the APC Web site for

country specific instructions.

3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage

sustained in transit is not covered under warranty. For the UPS, always DISCONNECT THE

BATTERY before shipping in compliance with U.S. Department of Transportation (DOT) and

IATA regulations. The battery may remain in the unit.

4. Write the RMA# provided by Customer Support on the outside of the package.

5. Return the unit by insured, pre-paid carrier to the address provided by Customer Support.