Operating Guide

OF THE APC PRODUCT OR THE CONNECTED EQUIPMENT OR ANY ASSOCIATED EQUIPMENT, LOSS OF
SOFTWARE, COST OF CAPITAL, COST OF ANY SUBSTITUTE EQUIPMENT, FACILITIES OR SERVICES, LABOR,
DOWNTIME, THE CLAIMS OF THIRD PARTIES, INCLUDING CUSTOMERS, AND INJURY TO PROPERTY.
Submitting an Equipment Protection Policy Claim:
1. If all of the conditions for coverage are satisfied, call the SEIT customer service department at (800) 800-4APC and
obtain an EPP RMA (Equipment Protection Policy Returned Material Authorization) number. SEIT will forward to you
an Equipment Protection Policy claim form, which must be completed and filed within 30 days.
2. Mark the Equipment Protection Policy RMA number on the SEIT product you are returning.
3. Pack the product in its original packaging (or request packing materials from SEIT if the packaging has been
discarded). Mark the EPP RMA number clearly on the outside of box.
4. Ship the product (one way shipping charges paid by you) with the completed Equipment Protection Policy claim form
as described in the instruction document.
5. SEIT will evaluate the product to determine its level of functionality, and will examine the product for evidence of
damage from AC power line transients (telephone line, network and CATV transients, if applicable). (A) If the SEIT
evaluation provides no evidence of damage from power line transients (telephone line, network or CATV transients, if
applicable), SEIT will send to the customer (I) a report summarizing the tests performed and (ii) a rejection of claim
notice. (B) If the SEIT product shows evidence of damage from power line transients (telephone line, network or CATV
transients, if applicable), SEIT will request that all connected equipment for which an Equipment Protection Policy
claim has been submitted, be sent for evaluation to either SEIT or an authorized service center. If it is determined that
the connected equipment has been damaged from AC power line transients (telephone line, network or CATV
transients, if applicable), SEIT will, at its discretion, either authorize you to have the equipment repaired or reimburse
you for the fair market value of the damaged equipment, up to the dollar limits stated above. Please save the damaged
connected equipment or all damaged parts.
6. If you are authorized by SEIT to have the connected equipment repaired, the repair must be performed at a service
center that is authorized by the manufacturer of the connected equipment. SEIT reserves the right to contact the
authorized service center directly to discuss repair costs and repair diagnosis, and damage to the connected
equipment to determine if it was caused by AC power line transients (telephone line, network or CATV transients, if
applicable) and the right to request that the service center forward the connected equipment or components of the
connected equipment to SEIT for inspection.
7. SEIT will, after determining that the damage was caused by the failure of the SEIT product to protect against AC power
line transients (telephone line, network or CATV transients, if applicable), issue payment to you, in its sole discretion,
for either costs of repair or the fair market value of the connected equipment, up to the dollar limits stated above. SEIT
reserves the right to require you to transfer title and deliver the connected equipment to SEIT if it chooses to reimburse
you for the fair market value of the connected equipment.
8. Unless modified in a writing signed by SEIT and you, the terms of this policy are understood to be the complete and
exclusive agreement between the parties, superseding all prior agreements, oral and written, and all other
communications between the parties relating to the subject matter of this agreement. No employee of SEIT or any
other party is authorized to make any representations beyond those made in this agreement concerning the
Equipment Protection Policy.
Data Recovery Policy
If data is lost from the hard drive in the protected computer due to a malfunction of a properly connected SEIT product,
SEIT will, at its sole discretion, provide data recovery services from Ontrack® data recovery labs. This warranty will be
offered to customers to the extent commercially reasonable, as determined by SEIT at its sole discretion. Ontrack will
make every commercially reasonable effort to retrieve customer data, however, due to the nature of data loss, recovery is
not guaranteed. The data recovery warranty is available on all SEIT products mentioned in the chart that follows with the
exception of SEIT Basic and Personal SurgeArrest™ models. Data recovery is limited to physical hard drives within
protected computing equipment. Expressly excluded from this warranty are any type of external storage devices.
SEIT reserves the right to determine whether the damage to the connected equipment is due to SEIT product failure by
requesting that damaged equipment be sent to SEIT for inspection. This policy is in excess of, and applies only to the
extent necessary beyond, any coverage for the connected equipment provided by other sources, including, but not
limited to, any manufacturer’s warranty, extended warranty coverage and home owner’s insurance
Note: The Data Recovery Policy does not apply to all products.
EN 990-0501K
06/2013
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respective owners.