FAQ

The Building Wiring Fault LED illuminates
The building wiring presents a shock
hazard that must be corrected by a
qualified electrical.
Do not operate the Back-UPS. Call a qualified electrician to correct the
building wiring fault.
The Back-UPS has an inadequate battery runtime
• The battery is not fully charged.
• The battery is near the end of useful
life and should be replaced.
Leave the Back-UPS connected to AC power for eight hours while the
battery charges to full capacity.
Note: As a battery ages, the runtime capability decreases.
See Troubleshooting to order replacement batteries.
The alarm is on with a constant tone and the UPS is off
• The UPS was on battery and the
connected load exceeded the rated load
of the UPS.
Turn off the UPS. Disconnect all devices. Turn on the UPS and
reconnect the devices one at a time.
The alarm is on with a constant tone; outlets are normal but POWER button is not bright.
The UPS os on AC power but the
power of the connected equipment
exceeds the rated power of the UPS. If
a power disruption is to occur at any
moment the UPS may not be able to
power the connected equipment. Power
to the outlets will be uninterrupted as
long as AC power is present.
Disconnect devices from the UPS until the load is less than the rated
output of the UPS.