Datasheet

User Manual BE550MC 7
Battery replacement
Deliver the used battery to a recycling facility.
Replace the used battery with an APC approved battery. Replacement batteries can be ordered through the APC
Web site, www.apc.com.
Warranty
The standard warranty is 3 years from the date of purchase. APC standard procedure is to replace the original unit
with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and
set depreciation schedules must declare such a need at first contact with APC Technical Support. APC will ship the
replacement unit once the defective unit is received by the repair department or cross-ship upon the provision of a
valid credit card number. The customer pays for shipping to APC, and APC pays ground freight transportation
costs back to the customer.
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC Customer Support through the APC Web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial numbers are located on
the rear panel of the unit and are available through the LCD display on select models.
b. Call APC Customer Support and a technician will attempt to solve the problem over the phone. If this is not
possible, the technician will issue a Returned Material Authorization Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC Web site for country specific
instructions.
3. Pack the unit in its original packaging. If this is not available, refer to www.apc.com to obtain a new set.
a. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in
transit is not covered under warranty.
b. For the UPS, always DISCONNECT THE BATTERY before shipping in compliance with U.S.
Department of Transportation (DOT) and IATA regulations. The battery may remain in the unit.
c. Internal batteries may remain connected in the XLBP during shipment, (if applicable, not all units have XLBPs).
4. Write the RMA# provided by Customer Support on the outside of the package.
Return the unit by insured, pre-paid carrier to the address provided by Customer Support.
Contact APC Worldwide Support
APC Web site, www.apc.com
Telephone Support: [phone]
Customer support and warranty information is available at the APC Web site, www.apc.com.
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S.A.S., American Power Conversion Corporation, or their affiliated companies. All other trademarks are property of their
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