Specifications

Back-UPS Pro 500 BG500 120 Vac 51
Service and Transport
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC by Schneider Electric Customer Support through the Web site,
www.apc.com.
a. Note the model number and serial number and the date of purchase. The model name is BG500, and the serial
number is located on the pull tab of the battery compartment.
b. Call APC Customer Support and a technician will attempt to solve the problem over the phone. If this is not
possible, the technician will issue a Returned Material Authorization Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC by Schneider Electric Web site for
country specific instructions.
3 .Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in
transit is not covered under warranty. Always DISCONNECT THE UPS BATTERY before shipping.
Note: When shipping within the United States, or to the United States always DISCONNECT A UPS
BATTERY before shipping in compliance with U.S. Department of Transportation (DOT) and IATA
regulations. The internal batteries may remain in the UPS.
4. Write the RMA# provided by Customer Support on the outside of the package.
Return the unit by insured, pre-paid carrier to the address provided by Customer Support.
Transport the unit
1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from utility power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.
Warranty
The standard warranty is three (3) years from the date of purchase. Schneider Electric (SEIT) standard procedure is
to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due
to the assignment of asset tags and set depreciation schedules must declare such a need at first contact with an SEIT
Technical Support representative. SEIT will ship the replacement unit once the defective unit has been received by
the repair department, or cross-ship upon the receipt of a valid credit card number. The customer pays for shipping
the unit to SEIT. SEIT pays ground freight transportation costs to ship the replacement unit to the customer.
Problem and Possible Cause Solution
The battery does not charge but the unit is on and
there is power to the outlets
The battery will not charge if the temperature is over 50 degrees
Celcius.
UPS will not turn on User tries to cold boot the UPS when no AC power is present.
The UPS will not cold boot when battery capacity is less than
30%. When AC power is restored the UPS can be turned on as
normal.