Operation Manual Back-UPS™ Pro Uninterruptible Power Supply BG500 120 Vac
Overview Product Description The APC™ by Schneider Electric Back-UPS™ Pro BG500 is a high performance Lithium Ion uninterruptible power supply (UPS). It provides protection for electronic equipment from AC power blackouts, brownouts, sags, and surges, small AC fluctuations and large disturbances. The UPS also provides battery backup power for connected equipment until AC power returns to safe levels or the batteries are fully discharged.
Unit Weight 2.2 kg (4.85 lbs) Interface Web page On Battery Runtime Go to: www.apc.com Battery Capacity 2.3 Ah Battery Voltage 13.2 V typical Battery Output Current 40A continuous Battery Weight 0.53 kg (1.17 lbs) Battery Dimensions 7.74 x 15.23 x 4.16 cm (3.05 x 6 x 1.
Lithium Ion Battery Safety Information This product uses a lithium ion battery. The following safety rules must be followed when shipping the battery by air transportation. 1. Disconnect the battery and remove it from the UPS. 2. Do not pack more than two batteries in the same box. 3. Place the lithium ion battery handling label with power rating in watts, on the box if two batteries are packaged in one box. Detailed battery specifications are listed above. 4.
Operation Product Overview Front panel features bu256b Power On/Off button - The Back-UPS is supplying conditioned AC power to connected equipment Network Status - The Back-UPS is connected to the Ethernet network.
Master outlet Connect the master device to this outlet, in most cases, this will be the main computer. In addition to providing battery backup power and surge protection, this outlet will signal the Smart outlet to disconnect from AC power when the master device is either turned off or goes into Standby, Sleep, or Hibernation mode. Telephone Surge The Back-UPS protects equipment connected to a telephone line from power surges when connected through the Back-UPS Protection telephone cable connectors.
Connect Equipment Connect a master device, such as a desktop computer or audio/visual receiver to the Master outlet. Connect peripheral devices such as a printer, speakers, or a scanner to the Smart Outlets. Other required installations for the Back-UPS to function properly include Ethernet cable connection, Telephone Protection In/Out connection, and battery pack installation. Note: The UPS will charge to 90% capacity in the first three hours of normal operation.
Connecting the UPS by USB By connecting the UPS to a computer by USB the operating system (Windows XP, Vista, 7, and 8 and Mac OS X) is able to view the UPS as a battery and is able to display charge capacity and charge state (on AC or on battery). Use the included cable to connect the USB cable on the back of the unit to an standard Type A USB port. The system should recognize the battery automatically. No additional software is needed.
Windows 7 bu312a bu310a Turn on UPS and connect UPS to the Windows 7 computer via a USB cable. Click Start --> Control Panel --> Hardware and Sound. Under Devices and Printers group, click Device Manager. In the Device Manager window the UPS is listed as a HID UPS Battery device. If the UPS is listed as an APC UPS Device. refer to step 3 in updating the device driver into HID UPS Battery. Otherwise proceed to step 4.
Figure D Figure E bu319a bu324a 3.2 Option 1 - To roll the driver back: Go to Control Panel – Device Manager – Batteries – Select the APC UPS or APC Battery BackUP – Select Driver tab – select Roll Back Driver. The Driver will revert to HID UPS (Figures D & E). Figure F Figure G bu338a Figure H bu313a 3.
Figure I Figure J bu340a bu341a If the battery icon is not displayed in the system tray, Figure K click Control Panel, click Appearance and Personalization. Under the Taskbar and Start Menu group click Customize icons on the taskbar. bu342a 3.4 You can now configure Power Options to shutdown when UPS is on Battery. bu314a Then click Turn system icons on or off. bu315a Click the dropdown box for the Power system icon, select On from the list.
Windows XP 1.Turn on UPS and connect UPS to the Windows XP computer via a USB cable. bu323a Click Start --> Setting --> Control Panel --> System. In the System Properties window click the Hardware tab, then click Hardware Manager button. bu324a In the Device Manager window, expand Batteries. There should be a HID UPS Battery listing under Battery. Then you can skip following steps. If you see an APC UPS device instead of a HID UPS Battery device.
bu327a 4.3 In the Hardware Update Wizard window, select Install from a list or specific location (Advanced), then click Next button. bu328a 4.4 In the Hardware Update Wizard – Please choose your search and installation options window, select Don’t search. I will choose the driver to install, then click the Next button. bu330a bu329a 4.5 In the Hardware Update Wizard – Select the device driver you want to install for this hardware. Choose HID UPS Battery, then click Next button. 12 4.
bu331a 4.7 After completing above steps, Window XP will return to the HID UPS Battery Properties window. Click Close to finish updating driver. bu332a If the UPS is powered by AC source, Windows XP will not display an icon on the taskbar by default. You can change this behavior by clicking Start --> Setting --> Control Panel --> Power Options. In the Power Options Properties window, select Advanced tab, the check Always show icon on the taskbar. Windows XP will display an icon in the taskbar.
Configuring PC Shutdown Make sure the battery icon on the previous section is already present on the system tray / task bar of your operating system before proceeding to configuring the PC shutdown. Mac OS X Turn on the UPS, connect the UPS to the Mac computer using the supplied USB cable. 1.Click System Preferences icon along the Dock. bu304a bu305a bu306a bu307a Click Energy Saver icon, you should see a UPS tab displayed in the dialog.
Windows 7 Right click the battery icon, select Power Options. bu316a bu317a On the Select a power plan page, next to the plan you want to change, click Change plan settings. bu320a On the Change settings for the plan page, click Change advanced power settings. bu321a On the Advanced settings tab, expand Battery, expand Low battery level, Reserve battery level, and Critical battery level. Change the percentage of battery remaining that you want for each level, and then click OK.
Windows XP 1. Turn on UPS and connect UPS to the Windows XP computer via a USB cable. Windows XP will display an icon in the taskbar. If UPS is powered by AC source: bu333a If UPS is powered by battery: bu334a bu335a In the Power Options Properties window, select Alarms tab. In the Critical battery alarm pane, check Activate critical battery alarm when the power level reaches: option, change the percentage of battery remaining that you want for critical battery level.
Display Interface Status Indicators Status Audible Indicator On LED Indicator Power On The Back-UPS is supplying AC power to connected equipment. The green LED illuminates. None Default: The green LED illuminates but is not illuminated during the beeps Back-UPS beeps Beeping stops when AC 4 times every 30 power is restored or the seconds. Back-UPS is turned off. The green LED illuminates. The LED flashes once every 2 seconds Back-UPS beeps for 2 seconds when entering battery mode.
Status Overload Alarm While on AC power the online power exceeds the Back-UPS capacity. Sleep Mode While on battery power, the battery is completely discharged. The Back-UPS will “awaken” once AC power is restored. LED Indicator The green LED illuminates. None Building Wiring Fault Building Wiring Fault LED The building wiring presents a shock hazard that at the rear panel illuminates must be corrected by a qualified electrical.
Configuration UPS Settings Voltage Sensitivity Adjustment Voltage sensitivity settings can be set using the following instructions or through the web-based management interface. Refer to page 34 to change Power Settings or continue with the instructions below. No-load Shutdown. The UPS will shut down to conserve energy if while operating on battery power the UPS detects that connected equipment is using less than 15 W of energy for more than 5 minutes.
Smart Outlets Note: Smart outlets provide battery back-up or surge only power to connected equipment. Overview The Smart outlets can be configured to independently turn off, turn on, and reboot connected equipment.
Tower Configuration bu261a bu260a Locate the stabilizer mounting slot at the bottom of the UPS. It is located beside the battery compartment door. Align the bracket’s locking tab with the stabilizer mounting slot. bu262a 63a bu2 Push the stabilizer bracket until it snaps and locks into the mounting slot. When detaching the stabilizer bracket from the mounting slot, use fingers to pull the handle off the slot.
Web based Management Interface The purpose of the Web based Management Interface is to allow users to remotely access and view UPS settings and state. Through this interface users can monitor energy usage per outlet and remotely control Smart Outlets, turning them on / off and enabling / disabling intelligent services like Energy Management and Watchdog. Most importantly users can make smart decisions about how to manage the devices connected to their UPS in a way specific to their needs.
How to use the Wizard to discover TCP/IP settings The Device IP Configuration Wizard configures the IP address, the subnet mask, and the default gateway of one or more UPS devices. The Wizard is for IPv4 only. For detailed information on the Wizard, see the Knowledge Base on the support page of the www.apc.com website and search for 3061 (the ID of the relevant article). To use the DHCP Option 12 (AOS 5.1.5 or higher), see Knowledge Base ID 8853. Installation of the Device IP Config Wizard.
Use the Device IP Configuration Utility. Once installed, the Device IP Configuration Utility will determine the IP Address assigned to your Back-UPS Pro by your network. 1. Start the Device IP Configuration Utility. The program can be found using Start -> Programs -> Schneider-Electric -> Device IP Configuration Utility (A version number may be included at the end of the file name). 2. You should be on the first tab “Find Devices On Network” in the Wizard and enter the IP range to search.
d) Look for the line with IPv4 and the number on the right is your IP Address. All you need are the first 3 numbers. Enter that into your Device IP Configuration Wizard Starting IP. The forth number will always be 1. bu347a 3. After the Back-UPS Pro has searched the network, the Back-UPS Pro unit should be listed in a table within the Utility. Click on its IP Address to access the management interface.
How to Recover a Lost Password or Misconfigured Network Interface Press the Reset button for 20 seconds to reset the user name and password to the defaults of apc and apc. This will also result in the network interface being reset to factory default of DHCP. Set the IP Address on a Network Without DHCP 1. In order to add a static IP Address directly, connect your laptop to the Back-UPS Pro UPS directly using the supplied Ethernet cable. Click the “Find And Setup Devices Off Network” tab in the Wizard. 2.
Web User Interface Introduction Overview The Web user interface provides options to manage the UPS and to view the status of the UPS. Supported Web browsers You can use Microsoft® Internet Explorer® (IE) 7.x or higher (on Windows® operating systems only) or Mozilla® Firefox® 3.0.6 or higher (on all operating systems) to access the UPS through its user interface. Other commonly available browsers might work but have not been fully tested. The UPS cannot work with a proxy server.
Home Menu Tabs, Menus, and Links At the lower left on each page of the interface, there are three configurable links. By default, the links access the URLs for these Web pages: • Link 1: the Knowledge Base page of the www.apc.com website • Link 2: the APC Product Page of the www.apc.com website • Link 3: the APC Downloads page of the www.apc.com website Overview Path: Home On the Home page of the interface, you can view active alarm conditions and the most recent events recorded in the event log.
At the upper right corner of every page, the same icons report the UPS status. If any Critical or Warning alarms exist, the number of active alarms also displays. To return to the Home page click on one of these quick status icons on any page of the interface. Quick Outlet Status This table shows you state, load, battery backup setting, Energy Management configuration and watchdog state for each outlet. Recent Device Events Lists the last 5 network events. To view the entire event log, click More Events.
UPS Menu UPS Settings Path: UPS > Settings bu282a Setting Definition Device Description A description that the user specify to identify the UPS. This also appears in the Device IP Configuration Wizard and can be used to identify individual systems when more than one network enabled APC UPS is on the network. Audible Alarm Enable or disable the audible alarm of the UPS, and, for some UPS models, define the condition that will cause the alarm to sound.
Setting Definition Primary NTP Server Enter the IP address or domain name of the primary NTP server. Secondary NTP Server Enter the IP address or domain name of the secondary NTP server, when a secondary server is available. Update Interval Define how often, in hours, the UPS accesses the NTP Server for an update. Minimum: 1; Maximum: 8760 (1 year). Update Using NTP Now Initiate an immediate update of the date and time by the NTP Server.
User Settings Path: UPS > User Settings The default user name is apc and it is a non-changeable setting. The maximum length is 32 characters for a password. Blank passwords (passwords with no characters) are not allowed. Use Session Timeout to configure the time (3 minutes by default) that this user interface waits before logging off this user. If you change this value, you must log off for the change to take effect. Color-code event log text.
Energy Management Path: UPS > Energy Management Energy Management Settings UPS Location. You can change the default UPS Location, by choosing an option from the drop-down box. Changing the location affects the cost and energy usage displayed. By clicking on edit to the right of the dropdown box, you can manually input the location, energy cost, CO2, and currency values. Outlet Shutdown settings. Master Standby Load Threshold.
Field Description Energy Usage Your estimated electricity consumed since you installed the UPS in kilowatts per hour (kWh). For example, a UPS powering a 350 W light bulb for 1000 hours consumes 350 kWh of energy Total Cost Your estimated electricity cost of energy used, in your local currency. For example, a light bulb consuming 350 kWh of energy over 1000 hours with a price of $0.10 per kWh costs $35 over that period of time.
• No-Load Shutdown: The UPS will shutdown to conserve energy if while operating on battery power the UPS detects that connected equipment is using less than 15W of energy for more than 5 minutes. • Electrical noise is unwanted electromagnetic energy which lowers the quality of signals and data. When there is too much noise, your UPS intervenes by supplying battery power. You can specify the response to noise through Sensitivity.
Steps to update the UPS firmware: 1. If a UPS firmware update file is not already loaded onto the UPS, then FTP into the UPS and put the update file into the upsfw directory. The UPS may abort the FTP firmware transfer if it detects that the update file is corrupted. Here's an example of loading an update file using the DOS FTP command: 2. Check the firmware update page to see that the update file is loaded onto the UPS.
Outlet Menu Outlet Settings Path: Path: Outlet > Settings This page, you can set the name, Battery Backup mode, Energy Management mode, Watchdog and Time to Boot Device for each outlet. Overview of Outlets Master and Backup outlet. The Back-UPS provides AC power to the Master and Backup Outlet. • If the UPS is turned off, the Smart Outlets cannot be turned on. bu288a • When you turn off the UPS, it initially turns off the Smart Outlets before turning off the Master and Backup Outlet.
Outlet On / Off / Reboot Path: Outlet > On / Off / Reboot Turn on, turn off, or restart outlets with this option. You can select any of the following actions (or no action) for each outlet. These are one-time actions.
How the Watchdog timing works To ensure optimal conditions for user-free management the Watchdog feature uses a delay between the time the modem is booted (Smart Outlet 1) and when the wireless router (Smart Outlet 2) is turned on. The Time to Boot Device is the approximate time it takes to boot most devices. The Time to Boot Device also lets the UPS know when the second devices is booted so that it can start to ping the target IP Address.
Network Menu The Network page gives you your IP, domain name, and ethernet port settings. See the online help for details on individual fields. Settings Path: Network > Settings Current Network Settings The Current Network Settings display the current IPv4 address, subnet mask, default gateway, MAC address, and boot mode of the UPS. Current DNS Settings The Current DNS Settings display the current IPv4 address of active primary and secondary DNS server, active host name and domain name.
• Domain Name (IPv4): You need to configure the domain name here only. In all other fields in the UPS interface (except e-mail addresses) that accept domain names, the UPS adds this domain name when only a host name is entered. – To override all instances of the expansion of a specified host name by the addition of the domain name, set the domain name field to its default, somedomain.com, or to 0.0.0.0. – To override the expansion of a specific host name entry, include a trailing period.
Action Definition Reset Only1 TCP/IP settings: Set TCP/IP Configuration to DHCP, its default setting, requiring that the UPS receive its TCP/IP settings from a DHCP or BOOTP server. See "Custom Network Settings" on page 41. UPS to Defaults: Reset only UPS settings, not network settings, to their defaults. 1 Resetting may take up to a minute. The UPS name will not be reset.
Diagnostics Menu Event Log Filter Path: Diagnostics > Event Log > Filter Event log . By default, the log displays all events recorded during the last two days, starting with the latest events. To display the event log. By default, the event log displays the most recent events first. To see the events listed together on a Web page, click the Launch Log in New Window button.
To resize the event log. Path: Diagnostics > Events Logs > Size When you resize the event log in order to specify a maximum size, all existing log entries are deleted. When the log subsequently reaches the maximum size, the older entries are deleted. bu296a Data Log Filter Path: Diagnostics > Data Log > Filter View a log of measurements about the UPS, maximum output voltage, minimal output voltage, output voltage, load, battery capacity.
To configure data log rotation (Diagnostics > Data Logs > Rotation): Rotation causes the contents of the data log to be appended to the file you specify by name and location. This means you can store the data before it is deleted. bu358a To configure data log size (Diagnostics > Data Logs > Size): Specify the maximum size (number of entries) of the data log. When you resize the data log, all existing log entries are deleted.
Test Self-Test Schedule Path: Diagnostics > Test > UPS You can schedule to run a self-test for your UPS. UPS Tests. Select a radio button, and click Apply to perform either of these actions, or to test an alarm.
E-mail Test page Path: Diagnostics > Test > E-mail Send a test message to a configured recipient. bu300a Notification Active E-mail Server Settings Overview of setupUse the Simple Mail Transfer Protocol (SMTP) to send email to up to four recipients when an event occurs. To use the e-mail feature, you must define the following settings: • The IP addresses of the primary and, optionally, the secondary Domain Name System (DNS) servers. • The IP address or DNS name for SMTP Server and From Address.
Custom E-mail server settings. Path: Diagnostics > Notification > E-mail > Server Setting Description From Address • In the format user@ [IP_address] (if an IP address is specified as Local SMTP Server) • In the format user@domain (if DNS is configured and the DNS name is specified as Local SMTP Server) in the e-mail messages. The contents of the From field in e-mail messages sent by the UPS: Note: The local SMTP server may require that you use a valid user account on the server for this setting.
System Information Path: Diagnostics > System information > UPS This hardware information under the UPS and Network menu options is useful to customer support for troubleshooting problems with the UPS. The serial number and MAC address are also available on the UPS itself.
Troubleshooting Problem and Possible Cause Solution The Back-UPS will not turn on The Back-UPS has not been turned on. Press the POWER ON button. Make sure the power cord is securely connected to the wall The Back-UPS is not connected to AC power, there is no outlet, and that there is AC power available at the wall AC power available at the wall outlet, or the AC power is outlet.Where applicable, check that the wall outlet is switched experiencing a brownout or over voltage condition. on.
Problem and Possible Cause Solution The battery does not charge but the unit is on and there is power to the outlets The battery will not charge if the temperature is over 50 degrees Celcius. UPS will not turn on User tries to cold boot the UPS when no AC power is present. The UPS will not cold boot when battery capacity is less than 30%. When AC power is restored the UPS can be turned on as normal. Service and Transport If the unit requires service, do not return it to the dealer.
52 Back-UPS Pro 500 BG500 120 Vac
APC by Schneider Electric IT Customer Support Worldwide For country specific customer support, go to the APC by Schneider Electric Web site, www.apc.com. Select models are ENERGY STAR® qualified. For more information go to www.apc.com/site/recycle/index.cfm/energy-efficiency/energy-star/. This UPS is certified to comply with California Battery Charger System regulations. For more information go to www.apc.com/site/recycle/index.cfm/energy-efficiency/cec-battery-charger/. © 2013 APC by Schneider Electric.
