Specifications

Customer support and warranty information is available at the APC Web site, www.apc.com.
© 2010 APC by Schneider Electric. APC, the APC logo, and Back-UPS are owned by Schneider
Electric Industries S.A.S., American Power Conversion Corporation, or their affiliated companies.
All other trademarks are property of their respective owners.
990-3916-008
10/2010
Service
DO NOT RETURN Back-UPS to the place of purchase under any circumstances.
1. Consult the Troubleshooting section to eliminate common problems.
2. If you still have problems or questions, please contact APC via the internet or at one of the phone
numbers listed below.
3. Before contacting APC, please be sure to record the date purchased, UPS model, and serial
number (on bottom of unit).
4. Be prepared to troubleshoot the problem over the telephone with a Technical Support
Representative. If this is not successful, the representative will issue a Return Material
Authorization Number (RMA#) and a shipping address.
5. Pack the unit in its original packaging. If the original packaging is not available, ask APC
Technical Support about obtaining a new set. Pack the unit properly to avoid damage in transit.
Never use foam beads for packaging. Damage sustained in transit is not covered under warranty
(insuring the package for full value is recommended).
Write the RMA# on the outside of the package.
Contact Information
Internet http://www.apc.com