User`s guide

®
USER’S GUIDE AUTOMATIC TRANSFER SWITCH
179
Obtaining service
To obtain support for problems with your Automatic Transfer Switch and
Network Management Card :
0
1. Note the serial number and date of purchase. In the Web interface, see
the Status option of the Automatic Transfer Switch menu and the
About System option of the Help menu for serial numbers.
2. Contact Customer Support at a phone number located at the end of
this manual. A technician will try to help you solve the problem by
phone.
3. If you must return the product, the technician will give you a return
material authorization (RMA) number. If the warranty expired, you will
be charged for repair or replacement.
4. Pack the unit carefully. The warranty does not cover damage sustained
in transit. Enclose a letter with your name, address, RMA number and
daytime phone number; a copy of the sales receipt; and a check as
payment, if applicable.
5. Mark the RMA number clearly on the outside of the shipping carton.
6. Ship by insured, prepaid carrier to the address provided by the
Customer Support technician.
Warning
Do not attempt to remove the Management Card. The terms
of your warranty require that service be performed by an
authorized APC technician only.