Datasheet

NetShelter VX 25U Enclosure 22
Warranty and Service
Limited warranty
APC warrants the NetShelter VX 25U Enclosure to be free from defects in materials and
workmanship for a period of five years from the date of purchase. Its obligation under this warranty is
limited to repairing or replacing, at its own sole option, any such defective products. This warranty
does not apply to equipment that has been damaged by accident, negligence, or misapplication or has
been altered or modified in any way. This warranty applies only to the original purchaser.
Warranty limitations
Except as provided herein, APC makes no warranties, express or implied, including warranties
of merchantability and fitness for a particular purpose. Some jurisdictions do not permit
limitation or exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s)
may not apply to the purchaser.
Except as provided above, in no event will APC be liable for direct, indirect, special, incidental,
or consequential damages arising out of the use of this product, even if advised of the possibility
of such damage.
Specifically, APC is not liable for any costs, such as lost profits or revenue, loss of equipment, loss of
use of equipment, loss of software, loss of data, costs of substitutes, claims by third parties, or
otherwise. This warranty gives you specific legal rights and you may also have other rights, which
vary according to jurisdiction.
Obtaining service
To obtain support for problems with your NetShelter VX 25U Enclosure:
0
1. Note the serial number and date of purchase. The serial number is on the top of the enclosure
frame inside the rear door.
2. Contact Customer Support at a phone number on the back cover of this document. A technician
will try to help you solve the problem by phone.
3. If you must return the product, the technician will give you a return material authorization
(RMA) number. If the warranty expired, you will be charged for repair or replacement.
4. Pack the unit carefully. The warranty does not cover damage sustained in transit. Enclose a
letter with your name, address, RMA number and daytime phone number; a copy of the sales
receipt; and a check as payment, if applicable.
5. Mark the RMA number clearly on the outside of the shipping carton.
6. Ship by insured, prepaid carrier to the address provided by the Customer Support technician.