User’s Guide UPS Network Management Card 2 AP9630, AP9631
This manual is available in English on the APC Web site (www.apc.com). Dieses Handbuch ist in Deutsch auf der APC Webseite (www.apc.com) verfügbar. Este manual está disponible en español en la página web de APC (www.apc.com). Ce manuel est disponible en français sur le site internet d’APC (www.apc.com). Questo manuale è disponibile in italiano sul sito web di APC (www.apc.com). Este manual está disponível em português no site da APC (www.apc.com).
Introduction Product Description Features The two Schneider Electric UPS Network Management Cards (NMC) mentioned below are Web-based, IPv6 Ready products.
Devices in which you can install the Network Management Card 2.
Internal Management Features Overview Use the Web user interface (UI) or the command line interface (CLI) to view the status of the UPS and to manage the UPS and the NMC. You can also use SNMP to monitor the status of the UPS. For more information about the UIs, see “Web User Interface” and the Command Line Interface (CLI) guide on the Network Management Card Utility CD and the APC website. See “SNMP screens” for information about how SNMP access to the NMC is controlled.
How to Recover from a Lost Password You can use a local computer that connects to the NMC through the serial port to access the command line interface. 1. Select a serial port at the local computer, and disable any service that uses that port. 2. Connect the provided serial cable (part number 940-0299) to the selected port at the computer and to the configuration port at the NMC. 3.
Front Panel (AP9630) Item Description Serial configuration port Connects the NMC to a local computer to configure initial network settings or access the command line interface (CLI). 10/100 Base-T connector Connects the NMC to the Ethernet network. Reset button Resets the NMC while power remains on. Link-RX/TX (10/100) LED See “Link-RX/TX (10/100) LED”. Status LED See “Status LED”.
LED Descriptions Status LED This LED (light-emitting diode) indicates the status of the NMC. Condition Description One of the following situations exists: • The NMC is not receiving input power. Off • The NMC is not operating properly. It may need to be repaired or replaced. Contact Customer Support. See “APC Worldwide Customer Support”. Solid green The NMC has valid TCP/IP settings. Solid orange A hardware malfunction has been detected in the NMC. Contact Customer Support.
Watchdog Features Overview To detect internal problems and recover from unanticipated inputs, the NMC uses internal, system-wide watchdog mechanisms. When it restarts to recover from an internal problem, a System: Network Interface restarted event is recorded in the event log. Network interface watchdog mechanism The NMC implements internal watchdog mechanisms to protect itself from becoming inaccessible over the network. For example, if the NMC does not receive any network traffic for 9.
Web User Interface Introduction Overview The Web user interface (UI) provides options to manage the UPS and the UPS Network Management Card 2 (NMC) and to view the status of the UPS. See “Web access screen” for information on how to select, enable, and disable the protocols that control access to the UI and to define the Web-server ports for the protocols. Supported Web browsers You can use Microsoft® Internet Explorer® (IE) 7.x or higher (on Windows® operating systems only) or Mozilla® Firefox® 3.0.
Common browser error messages at log-on. Error Message Browser Cause of the Error “This page cannot be displayed.” Internet Explorer “Unable to connect.” Firefox Web access is disabled, or the URL was not correct. URL format examples. See also “TCP/IP settings for IPv6 screen”. Example and Access Mode URL Format DNS name of Web1 HTTP http://Web1 HTTPS https://Web1 System IP address of 139.225.6.133 and a default Web server port (80) HTTP http://139.225.6.133 HTTPS https://139.225.6.
Home Screen Overview Path: Home On the Home screen of the interface, you can view active alarms and the most recent events recorded in the Event Log. One or more icons and accompanying text indicate the current operating status of the UPS: Symbol Description No Alarms: No alarms are present, and the UPS and NMC are operating normally. Warning: An alarm condition requires attention and could jeopardize your data or equipment if its cause is not addressed.
Monitoring the UPS: Status menu The Status menu options report on the current state of your UPS and network. You can configure your UPS and network using the Configuration menu options, see “Configuring your Settings: 1” and “Configuring your Settings: 2”.
Field Description Battery Status Battery Capacity The percentage of the UPS battery capacity that is available to support the attached equipment. Battery Voltage The DC voltage of the batteries. External Batteries The number of batteries connected to the UPS, excluding any internal batteries. The options below are not available for all UPS devices.
Outlet Groups on Status menu Path: Status > Outlet Groups This option is not available for all UPS devices. It displays status details of all outlet groups on your UPS. See also “Outlet Groups on Control menu” and “Outlet Groups on Configuration menu”. Universal I/O on Status menu Path: Status > Universal I/O This option is not available for all UPS devices. Temperature & Humidity displays the name, alarm status, temperature, and humidity (if supported) for each sensor.
Controlling UPS and Security The Control menu options enable you to take immediate actions affecting your UPS and your outlets, and they also have some security and network functions. These options can apply to individual UPS devices and a Synchronized Control Group (SCG), if enabled, see “Synchronized Control of your UPS devices”. This option is not available for all UPS devices.
For more information about the delays and settings, see “Shutdown on Configuration menu”, “Synchronized Control of your UPS devices”, and “Outlet Groups on Control menu”. Actions on the UPS screen for devices WITH Outlet Groups Action Description Applies a Shutdown Immediately, AC Restart command to all outlet groups (see “Outlet Groups on Control menu”). Click Next to see specific details on timing and delays.
For more information about the delays and settings, see “Shutdown on Configuration menu”, “Synchronized Control of your UPS devices”, and “Outlet Groups on Control menu”. Actions on the UPS screen for devices with NO Outlet Groups Action Description Restarts the attached equipment by doing the following. (Click Next to see specific details on timing and delays). • Turns off power at the UPS after Shutdown Delay (on Configuration - Shutdown).
Actions on the UPS screen for devices with NO Outlet Groups Action Description Puts the UPS into sleep mode by turning off its output power for a defined period of time. Click Next to see specific details on timing and delays. • The UPS turns off output power after waiting the time configured as “Shutdown Delay”. Put UPS To Sleep (user interface) ups -c Sleep (CLI) • When input power returns, the UPS turns on output power after two configured periods of time: “Sleep Time” and “Return Delay”.
• When the state of the outlet group is on: – Off Immediately – Off with Delay: Turn off the group after the number of seconds configured as Power Off Delay (see “Shutdown on Configuration menu”). – Reboot Immediately: Turn off the group immediately, then turn it on after the number of seconds configured as Reboot Duration (see “Shutdown on Configuration menu”) and Power On Delay.
Network on Control menu Path: Control > Network > Reset/Reboot Use these options to reset various Network Management Card options and the UI. Action Reboot Management Interface Description Restarts the management interface (e.g. the Web user interface, the CLI) by logging you off. The UPS and NMC devices are not rebooted. Caution:This resets all configured values in the management interface you are using, e.g. the Web user interface.
Configuring your Settings: 1 With the Configuration menu options, you can set fundamental operational values for your UPS and NMC. See the sections below and also “Configuring your Settings: 2”.
The way outlet groups turn on and off depends on their configuration and how you turn the UPS on or off: • Before you configure the delays for actions when you turn on the UPS output (described in “UPS on Control menu” and “Sequencing settings”), any outlet group that is off turns on by default. When an outlet turns on, it applies power to all devices attached. • After you configure the actions and delays, they control when outlet groups turn on and off after you turn the UPS on or off.
Outlet group events and traps. A change in the state of an outlet group generates the event UPS: Outlet Group turned on with a severity of Informational, or UPS: Outlet Group turned off with a severity of Warning. The format of event messages is “UPS: Outlet Group group_number, group_name, action due to reason”. For example: UPS: Outlet Group 1, Web Server, turned on. UPS: Outlet Group 3, Printer, turned off. By default, the event generates an Event Log entry, e-mail, and a Syslog message.
For outlet groups, this screen works in conjunction with “Outlet Groups on Configuration menu”. Field Description Low Battery Duration When the UPS goes on battery, it waits this time before turning off. See “Shutdown delays and forcing negotiations”. Maximum Required Delay In a shutdown, the UPS waits this time before shutting down. See “Shutdown delays and forcing negotiations”.
The End of Shutdown options enable you to set a condition and a delay time for when a UPS can turn back on after AC utility power is restored. You can specify a Minimum Battery Capacity before the UPS will turn back on. Set another pause, if necessary, before turning on with Return Delay. Shutdown delays and forcing negotiations. A shutdown time for the UPS is calculated differently for a UPS device with NO outlet groups compared to a UPS with outlet groups. 1.
2. With outlet groups, the Power Off Delay for the outlet group supplying power to the PCNS client. Force Negotiation: UPS WITH outlet groups IF THEN NMC Low Battery Duration to equal PCNS Req. Shutdown Time Power Off Delay for the PCNS outlet group is increased sec PCNS Req. Shutdown Time *The PCNS SHUTDOWN REQUIRED TIME = the shutdown delay + the shutdown command duration. When the default of 70 seconds is added, the time is always rounded up to nearest minute. E.g.
Field Description With this field, you can change the UPS charge rate, in percentage terms. Here, 100% represents the manufacturer's recommended rate. For example, to double the charge rate set this to 200%. Battery Charger Rate Battery Type The rate includes both internal and external batteries. This number does not change when external packs are added or removed. However, removing an external battery pack effectively increases the charging rate.
Turn back on: Specify whether the UPS will turn on at a specific day and time, Never (the UPS must be turned on manually), or Immediately (the UPS will turn on after waiting 6 minutes and the time specified as the Return Delay, see “Return Delay”). For an outlet group only, specify the group to shut down by selecting the appropriate button. Signal PowerChute Network Shutdown Clients: Specify whether to notify PowerChute clients, see “PowerChute Network Shutdown clients”.
ftp: 121984 bytes sent in 1.39Seconds 87.70Kbytes/sec. ftp> quit 221 Goodbye. 2. Check this Firmware Update screen to see that the update file is loaded onto the card. Below the file path, you might see: – Status Critical Incompatible with this UPS Indicates that update file will not work with this UPS because it is designed for a different one. – Status Critical Unknown format Indicates that the update file does not appear to be a valid UPS firmware update file.
(e.g., a UPS is already off when the Reboot UPS action starts), that UPS logs an event, and performs the rest of the action, if any. • All participating UPS devices synchronize their performance of the action (within a one-second time period under ideal conditions for Smart-UPS), but sometimes longer.
Field Return Runtime Duration Offset Description Specify a number of seconds of runtime that will be subtracted from the “Min Return Runtime” of the initiating UPS. This will determine the available runtime required for this particular group member to turn on. You can configure this value differently for each member of the SCG. Authentication Phrase Encryption Phrase The case-sensitive phrase (15 to 32 ASCII characters) used to authenticate members of an SCG.
Field Description Domain Name Specify the name of the domain shared between the NMC and the Cisco EnergyWise switch. Secure Mode Select this check box to enable secure mode for communication between the NMC and the switch. This is optional. Shared Secret If you select the Secure Mode check box, you must then enter the secret shared password used between your devices and the switch.
This displays the name, alarm status, temperature, and humidity (if supported) for each sensor. Click the name of a sensor to edit the name and location and to configure its thresholds and its hysteresis. Thresholds. For each sensor, you set the thresholds for temperature and (if supported) humidity measured at the sensor. When a threshold is breached, the alarm signals. High and Low are warning messages. Maximum and Minimum are critical, they must be dealt with. Hysteresis.
Output Relay displays the name and state (open or closed) of each relay. These are automatically found and displayed here when you install the environmental accessory. Click the name of an input contact for detailed status or to configure its values. The fields are discussed below: Field Description State The current state of this output relay: Closed or Open. Normal State The normal (non-alarm) state of this output relay: Closed or Open.
The NMC supports up to four inputs. You must specify the input that will be associated with this event. 5. In the Port drop-down list, select the Universal Sensor Port number (1 or 2) to which the Dry Contact I/O Accessory is installed. 6. In the Zone drop-down list, select the zone letter (A or B) of the contact to which the input is installed. 7. Define the action the UPS will perform (if any) when the input changes state. 8. Select the output that will open or close (if any). 9. Click Save Policy.
default). If you change this value, you must log off for the change to take effect. Serial Remote Authentication Override: By selecting this, you can bypass RADIUS by using the serial console (CLI) connection. This screen enables it for the selected user, but it must also be enabled globally to work, through “Session Management screen”. See also “Configuration > Security > Local Users > Default Settings” below. For background information on accounts see “Types of user accounts”. User Preferences.
Select one of the following: • Local Authentication Only: RADIUS is disabled. See “Local Users”. • RADIUS, then Local Authentication: Both are enabled. Authentication is requested from the RADIUS server first. If the RADIUS server does not respond, local authentication is used. • RADIUS Only: There is no local authentication. If RADIUS Only is selected, and the RADIUS server is unavailable, improperly identified, or improperly configured, remote access is unavailable to all users.
1. Add the IP address of the NMC to the RADIUS server client list (file). 2. Users must be configured with Service-Type attributes unless Vendor Specific Attributes (VSAs) are defined. If no Service-Type attributes are configured, users will have read-only access (on the UI only). See your RADIUS server documentation for information about the RADIUS users file, and see the Security Handbook for an example. 3. VSAs can be used instead of the Service-Type attributes provided by the RADIUS server.
Configuring your Settings: 2 With the Configuration menu options, you can set fundamental operational values for your UPS and NMC. See the sections below and also “Configuring your Settings: 1”.
TCP/IP settings for IPv6 screen Path: Configuration > Network > TCP/IP > IPv6 Settings This option displays any current IPv6 settings of the UPS Network Management Card 2 (NMC). Use the lower part of the screen to configure those settings, including disabling IPv6. You have a choice of using manual or automated IP addressing. It is possible to use them both concurrently. For Manual, select the check box and then enter the System IP v6 address and the Default Gateway.
DHCPv6 Mode for IPv6 Configuration Option Description Address and Other Information DHCPv6 is used to obtain addresses AND other configuration settings. This is known as “DHCPv6 stateful”. Non-Address Information Only DHCPv6 is used to configure “other” settings (such as location of DNS servers), but NOT to provide addresses. This is known as “DHCPv6 stateless”. Never DHCPv6 is NOT used for any configuration settings.
• Domain Name (option 15): The domain name that the NMC will use (64-character maximum length). • Boot File Name (from the file field of the DHCP response, described in RFC2131): The fully qualified directory-path to a user configuration file (.ini file) to download. The siaddr field of the DHCP response specifies the IP address of the server from which the NMC will download the .ini file. After the download, the NMC uses the .ini file as a boot file to reconfigure its settings.
• Domain Name (IPv4/IPv6): For the NMC interface, you only need to configure the domain name here. In all other fields in this UI — except e-mail addresses — that accept domain names, the NMC defaults to adding this domain name when only a host name is entered. – To override the expansion of a specified host name by the addition of a domain name, set this domain name field to its default, somedomain.com or to 0.0.0.0.
Web SSL Certificate screen Path: Configuration > Network > Web > SSL Certificate Add, replace, or remove a security certificate. SSL (Secure Socket Layer) is a protocol used to encrypt data between your browser and the web server. The Status can be: • Valid certificate: A valid certificate was installed or was generated by the NMC. Click on this link to view the contents of the certificate.
• Generating: The NMC is creating a host key because no valid host key was found. • Loading: A host key is being activated on the NMC. • Valid: One of the following valid host keys is in the /ssh directory (the required location on the Network Management Card): – A 1024-bit or 2048-bit host key created by the Security Wizard – A 2048-bit RSA host key generated by the Network Management Card Add or Replace Host Key: Upload a host key file created by the Security Wizard.
NMS IP/Host Name: The IPv4 or IPv6 address, IP address mask, or host name that controls access by NMSs. A host name or a specific IP address (for example, 149.225.12.1) allows access only by the NMS at that location. IP addresses that contain 255 restrict access as follows: • 149.225.12.255: Access only by an NMS on the 149.225.12 segment. • 149.225.255.255: Access only by an NMS on the 149.225 segment. • 149.255.255.255: Access only by an NMS on the 149 segment. • 0.0.0.
Access Control. You can configure up to four access control entries to specify which Network Management Systems (NMSs) have access to the NMC. To edit, click a user name. By default one entry is assigned to each of the four user profiles. You can edit these settings to apply more than one entry to any one user profile to grant access by several specific IP addresses, host names, or IP address masks. • By default, all NMSs that use that profile have access to this device.
Notification menu See these sections: • “Types of notification” • “Configuring event actions” • “E-mail notification screens” • “SNMP Traps test screen” • “SNMP Trap Receivers screen” • “Remote Monitoring Service” Types of notification You can configure notification actions to occur in response to an event. You can notify users of an event in any of several ways: • Active, automatic notification. The specified users or monitoring devices are contacted directly.
2. To find an event, click on a column heading to see the lists under the Power Events, Environment Events, or System Events categories. Or you can click on a sub-category under these headings like Input Line Status or Temperature. 3. Click on the event name to view or change the current configuration, such as recipients to be notified by e-mail, or Network Management Systems (NMSs) to be notified by SNMP traps. See “E-mail notification parameters”.
Field Description Repeat at an interval of n The notification is sent repeatedly at the specified interval (the default is every 2 minutes until the condition clears). Up to n times During an active event, the notification repeats for this number of times. or Until condition clears The notification is sent repeatedly until the condition clears or is resolved. For events that have an associated clearing event, you can also set these parameters.
Field Description Advanced • Never: The SMTP server does not require nor support encryption. • If Supported: The SMTP server advertises support for STARTTLS but doesn't require the connection to be encrypted. The STARTTLS command is sent after the advertisement is given. Use SSL/TLS • Always: The SMTP server requires the STARTTLS command to be sent on connection to it. • Implicitly: The SMTP server only accepts connections that begin encrypted. No STARTTLS message is sent to the server.
E-mail SSL Certificates. Path: Configuration > Notification > E-mail > SSL Certificates Load a mail SSL certificate on the NMC for greater security. The file must have an extension of .crt or .cer. Up to five files can be loaded at any given time. When installed, the certificate details also display here. An invalid certificate will display “n/a” for all fields except File Name. Certificates can be deleted from this screen.
Field Description Community Name: The name (“public” by default) used as an identifier when SNMPv1 traps are sent to this trap receiver. SNMPv1 Authenticate Traps: When this option is enabled (the default), the NMS identified by the NMS IP/Host Name setting will receive authentication traps (traps generated by invalid attempts to log on to this device). User Name: Select the identifier of the user profile for this trap receiver. See also “User Profiles” under “SNMP screens”.
General menu This menu deals with miscellaneous configuration items including device identification, date and time, exporting and importing your NMC configuration options, the three links at the bottom left of the screen, and consolidating data for troubleshooting purposes.
Field Description Secondary NTP Server Enter the IP address or domain name of the secondary NTP server, when a secondary server is available. Update Interval Define, in hours, how often the NMC accesses the NTP Server for an update. Minimum: 1; Maximum: 8760 (1 year). Update Using NTP Now Initiate an immediate update of the date and time by the NTP Server. Daylight saving. Path: Configuration > General > Date /Time > Daylight Savings Daylight Saving Time (DST) is disabled by default.
Logs on Configuration menu Path: Configuration > Logs > Syslog > options The NMC can send messages to up to four Syslog servers when an event occurs. The Syslog servers record events that occur at network devices in a log that provides a centralized record of events. This user’s guide does not describe Syslog or its configuration values in detail. See RFC3164 for more information about Syslog.
Field Description Maps each severity level of NMC or Environment events to available Syslog priorities. The local options are Critical, Warning, and Informational. You should not need to change the mappings.
Tests menu Testing and calibrating Path: Tests > UPS This option is not available for all UPS devices. With some UPS devices, you can run a self-test, an alarm test, or a runtime calibration for your UPS. The SelfTest and Calibration fields display the results of the most recent test and calibration. A runtime calibration causes the UPS to recalculate its available runtime capacity based on its current load. This ensures that the runtime reported is more accurate.
Logs and About menus Using the Event and Data Logs The Event Log records individual occurrences. The Data Log, by contrast, provides you with a snapshot of your system by recording values at regular time intervals. Event log Path: Logs > Events > available options By default, the log displays all events recorded during the last two days, starting with the latest events. See “Configuring by event”. In addition, the log records: i) Any event that sends an SNMP trap, except SNMP authentication failures.
To configure reverse lookup: Path: Logs > Events > Reverse Lookup With reverse lookup enabled, when a network-related event occurs, both the IP address and the domain name for the networked device with the event are logged in the Event Log. If no domain name entry exists for the device, only its IP address is logged with the event.
Field Description FTP Server The IP address or host name of the server where the file will reside. User Name Password The user name with password required to send data to the repository file. This user must also be configured to have read and write access to the data repository file and the directory (folder) in which it is stored. File Path The path to the repository file. Filename The name of the repository file (an ASCII text file), e.g. datalog.txt.
To retrieve the data.txt file, use the following command: scp or :data.txt./data.txt To use FTP to retrieve the files. To use FTP to retrieve the event.txt or data.txt file: 1. At a command prompt, type ftp and the IP address of the NMC, and press ENTER. If the Port setting for the FTP Server option (see “FTP Server”) has been changed from its default (21), you must use the non-default value in the FTP command.
Energy Usage Path: Logs > Energy Usage This menu option is not available for all UPS devices. The cumulative energy usage figures for your UPS device display at the top of the screen, with a week-byweek breakdown in the table at the bottom of the screen. Field Description Energy Usage The amount of energy, in kilowatt-hours, consumed thus far by your UPS. For example, a UPS providing power to a 350 W light bulb for 1000 hours consumes 350 kWh of energy.
About the Network Management Card 2 About the UPS device Path: About > UPS The information displayed under UPS varies according to the device used. Field Description Model/ SKU/ These fields identify your UPS device. Serial Number UPS Position The physical orientation of the UPS, rack or tower. Manufacture Date The date your UPS was manufactured.
Application Module, APC OS (AOS), and Boot Monitor: This information is useful for troubleshooting, and for determining if updated firmware is available, www.apcc.com/tools/download. Field Label Description The name of the firmware module. Name The Application Module name differs according to the UPS device type, e.g. sumx applies to Smart-UPS devices, sy to Symmetra devices. The APC AOS module is always named aos, and the boot monitor module is always named bootmon.
Device IP Configuration Utility Capabilities, Requirements, and Installation The Device IP Configuration Utility can discover Network Management Cards (NMC) that do not have an IP address assigned. Once discovered, you can configure the IP address settings for the cards. You can also search for devices already on the network by entering an IP range to define the search. The Utility scans the IP addresses in the defined range and discovers cards that already have a DHCP-assigned IP address.
How to Export Configuration Settings Retrieving and Exporting the .ini File Summary of the procedure An Administrator can retrieve the .ini file of a UPS Network Management Card 2 (NMC) and export it to another NMC or to multiple NMCs. The steps are below, see details in the sections following. 1. Configure an NMC with the desired settings and export them, see “Creating and Importing settings with the config file”. 2. Retrieve the .ini file from that NMC. 3.
Customizing. You must customize the file before you transfer it to another NMC. 1. Use a text editor to customize the file. – Section headings, keywords, and pre-defined values are not case-sensitive, but string values that you define are case-sensitive. – Use adjacent quotation marks to indicate no value. For example, LinkURL1="" indicates that the URL is intentionally undefined. – Enclose in quotation marks any values that contain leading or trailing spaces or are already enclosed in quotation marks.
The Upload Event and Error Messages The event and its error messages The following event occurs when the receiving Network Management Card completes using the .ini file to update its settings: Configuration file upload complete, with number valid values If a keyword, section name, or value is invalid, the upload by the receiving NMC succeeds, and additional event text states the error. Event text Configuration file warning: Invalid keyword on line number.
Related Topics On Windows operating systems, instead of transferring .ini files, you can use the Device IP Configuration Utility to update the basic TCP/IP settings of the NMC and configure other settings through its user interface. See “Device IP Configuration Utility”.
File Transfers Upgrading Firmware When you upgrade the firmware on the UPS Network Management Card 2 (NMC), you obtain the latest new features, performance improvements, and bug fixes. Upgrading here means simply placing the module files on the NMC, there is no installation as such. Check regularly on www.apcc.com/tools/download for any new upgrades.
• Use a USB drive to transfer the individual firmware modules from your computer (AP9631 only). See “Use a USB drive to transfer and upgrade the files (AP9631 only)”. • For upgrades to multiple NMCs, see “Upgrading the firmware on multiple Network Management Cards” and “Using the Firmware Upgrade Utility for multiple upgrades on Windows”. Using the Firmware Upgrade Utility This Firmware Upgrade Utility is part of the firmware upgrade package available on the www.apc.com website.
C:\apc>ftp 4. Type open with the IP address of the NMC, and press ENTER. If the port setting for the FTP Server has changed from its default of 21, you must use the non-default value in the FTP command. • For Windows FTP clients, separate a non-default port number from the IP address by a space. For example (showing a space before 21000): ftp> open 150.250.6.10 21000 • Some FTP clients require a colon instead before the port number. 5. Log on as Administrator (apc is the default user name and password).
For information about the format used for firmware modules, see “Firmware module files (Network Management Card 2)”. Use a USB drive to transfer and upgrade the files (AP9631 only) Before starting the transfer, make sure the USB drive is formatted in FAT32. 1. Download the firmware upgrade files and unzip them. 2. Create a folder named apcfirm on the USB flash drive. 3. Place the extracted module files in the apcfirm directory. 4. Use a text editor to create a file named upload.rcf.
You can use an existing iplist.txt file if it already exists. 3. Select the Upgrade From Device List check box to use the iplist.txt file. 4. Choose the Upgrade Now button to start the firmware version upgrade(s). 5. Choose View Log to verify any upgrade.
Verifying Upgrades Verify the success of the transfer To verify whether a firmware upgrade succeeded, you can use the xferStatus command in the command line interface to view the last transfer result. Alternatively, you can use an SNMP GET to the mfiletransferStatusLastTransferResult OID. Last Transfer Result codes Possible transfer errors include the TFTP or FTP server not being found, or the server refusing access, the server not finding or not recognizing the transfer file, or a corrupt transfer file.
Adding and Changing Language Packs Using the Network Management Card 2 language pack files you can display the user interface (UI) in different languages. Each individual language pack contains up to five languages (this is why the Language drop-down box has five languages to choose from when you log on). The UI has nine languages available in all: French, Italian, German, Spanish, Brazilian Portuguese, Russian, Korean, Japanese, and Simplified Chinese.
Troubleshooting Network Management Card Access Problems For problems that are not described here, see the troubleshooting flowcharts on the Network Management Card Utility CD. Click the Troubleshooting link in the CD interface. If the problem still persists, see “APC Worldwide Customer Support”. Problem Solution If the NMC’s Status LED is green, try to ping another node on the same network segment as the NMC. If that does not work, it is not a problem with the NMC.
SNMP Issues Problem Unable to perform a GET Unable to perform a SET Solution • Verify the read (GET) community name (SNMPv1) or the user profile configuration (SNMPv3). • Use the command line interface or UI to ensure that the NMS has access. See “SNMP screens”. • Verify the read/write (SET) community name (SNMPv1) or the user profile configuration (SNMPv3).
Two-Year Factory Warranty This warranty applies only to the products you purchase for your use in accordance with this manual. Terms of warranty APC warrants its products to be free from defects in materials and workmanship for a period of two years from the date of purchase. APC will repair or replace defective products covered by this warranty. This warranty does not apply to equipment that has been damaged by accident, negligence or misapplication or has been altered or modified in any way.
Warranty claims Customers with warranty claims issues may access the APC customer support network through the Support page of the APC Web site, www.apc.com/support. Select your country from the country selection pull-down menu at the top of the Web page. Select the Support tab to obtain contact information for customer support in your region.
Radio Frequency Interference Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. USA—FCC This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Australia and New Zealand Attention: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. European Union This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility.
APC Worldwide Customer Support Customer support for this or any other product is available at no charge in any of the following ways: • Visit the APC Web site to access documents in the APC Knowledge Base and to submit customer support requests. – www.apc.com (Corporate Headquarters) Connect to localized APC Web sites for specific countries, each of which provides customer support information. – www.apc.com/support/ Global support searching APC Knowledge Base and using e-support.
