Datasheet

Warranty and Service 9

Obtaining

service

To obtain support for problems with your Triple Expansion

Chassis:

1. Note the serial number and date of purchase.

2. Contact Customer Support at a phone number on the

back cover of this document. A technician will try to

help you solve the problem by phone.

3. If you must return the product, the technician will give

you a return material authorization (RMA) number. If the

warranty expired, you will be charged for repair or

replacement.

4. Pack the unit carefully. The warranty does not cover

damage sustained in transit. Enclose a letter with your

name, address, RMA number and daytime phone num-

ber; a copy of the sales receipt; and a check as payment,

if applicable.

5. Mark the RMA number clearly on the outside of the

shipping carton.

6. Ship by insured, prepaid carrier to the address provided

by the Customer Support technician.