User Manual

Message Description
Correct any network connection problem.
If the problem persists, contact APC
Support ( http://www.apc.com/support ).
Note: Once the problem is corrected,
select Apply Firmware Updates in the
Updates menu to update the device.
Failed to update device firmware.
An unknown error occurred.
Recommended Action: Make sure the
device is turned on and online, the
appropriate file transfer protocol is enabled
at the device, and that the "Device File
Transfer Settings" display settings are
correct.
Correct any network connection problem.
If the problem persists, contact APC
Support ( http://www.apc.com/support ).
Failed to update the device: unable to
connect.
A network or file transfer protocol
communication problem exists.
Recommended Action: Make sure the
device is turned on and online, the
appropriate file transfer protocol is enabled
at the device, and that the "Device File
Transfer Settings" display settings used to
access the device include the device's
correct port number.
Correct any network connection problem.
If the problem persists, contact APC
Support ( http://www.apc.com/support ).
Note: Once the problem is corrected,
select Apply Firmware Updates in the
Updates menu to update the device.
Failed to update device: unable to log on.
The server does not have the appropriate
file transfer protocol settings needed to log
on to the device, or communication was lost
after the connection was successful.
Recommended Action: Make sure the
access settings needed to log on to the
device are defined in the "Device File
Transfer Settings" display, and the
appropriate file transfer protocol is still
enabled at the device.
Make sure the device has not been turned
off or disconnected from the network.
Correct any network connection problem.
If the problem persists, contact APC
Support ( http://www.apc.com/support ).
StruxureWare Central 6.3.0
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