Service manual

2. TROUBLESHOOTING
Service Manual CNS-9701 2.3
System
Trouble Possible Cause/Criteria Action
The touch screen keys do not
function.
The pressed position and activated
position do not match.
Reboot the display with the following
procedure.
1. Confirm the cable connection for the
touch screen.
2. Turn off the LCD display and then turn
it on again.
3. Perform touch screen initialization and
calibration at the Touchscreen Setting
window of the System Setup.
If the trouble remains after actions 1 to 3,
exit the central monitor program and
restart Windows 2000.
The mouse disappears off the
screen.
The central monitor is operated in
dual display mode.
The “System Setup” key cannot
be touched.
The central monitor is operated in
dual display mode and the System
Setup screen is open at the other
display.
To stop dual display mode, do the
following:
1. On the Monitor Setting window of the
System Setup, set “Number of
Displays” to Single Display.
2. On the Display Properties window of
Windows 2000, set “Display2” to OFF,
then reboot the system.
Display position is not correct. The screen is out of
synchronization.
VL-971R/RK LCD unit:
Set the correct screen frequency using the
smart synchronization function.
Locally purchased LCD unit:
Select the correct screen frequency
referring to the LCD unit operation
manual.
No display on the second
display
On the Display Properties window of
Windows 2000, set “Display2” to ON, then
reboot the system. (When the product is
shipped, this setting is set to OFF.)
An application error occurs
when you start the central
monitor system program and the
system does not start.
Settings on the Display Properties
window of Windows 2000 are not
set properly.
Confirm that the Display Properties
window of Windows 2000 is set as below.
When the central monitor is operated in the
dual display mode, confirm both display 1
and 2.
Screen Area: 1280 × 1024
Colors: True color
On the Windows setting window, set
display 1 to the left and 2 to the right.
Cannot display data saved in the
NFS-9000 network file server. ---
At present, the CNS-9701 central monitor
cannot display data saved in the NFS-9000
network file server.