Specifications

Check the Dell MediaDirect help file for information —
Use the Help menu to access Dell MediaDirect Help.
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To play movies with Dell MediaDirect, you must have a DVD drive and the Dell DVD Player —
If you purchased a DVD drive with your computer, this software should already be installed.
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Video Quality problems —
Turn off the Use Hardware Accelerationoption.Thisfeaturetakesadvantageofthespecialprocessinginsomegraphicscardstoreduceprocessor
requirementswhenplayingDVDsandcertaintypesofvideofiles.
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Cannot play some media files —
Because Dell MediaDirect provides access to media files outside the Windows operating system environment, access to licensed content is restricted. Licensed
content is digital content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirect environment cannot verify the DRM restrictions, so the
licensed files cannot be played. Licensed music and video files have a lock icon next to them. You can access licensed files in the Windows operating system
environment.
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Adjusting the color settings for movies that contain scenes that are too dark or too bright —
Click EagleVision to use a video enhancement technology that detects video content and dynamically adjusts the brightness/contrast/saturation ratios.
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Other software problems
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Check the software documentation or contact the software manufacturer for troubleshooting information —
l Ensure that the program is compatible with the operating system installed on your computer.
l Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
l Ensure that the program is installed and configured properly.
l Verify that the device drivers do not conflict with the program.
l If necessary, uninstall and then reinstall the program.
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Back up your files immediately 
Use a virus-scanningprogramtochecktheharddrive,floppydisks,orCDs 
Save and close any open files or programs and shut down your computer through the Start menu 
Scan the computer for spyware —
If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet,
your computer might be infected with spyware. Use an anti-virus program that includes anti-spywareprotection(yourprogrammayrequireanupgrade)to
scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.
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Run the Dell Diagnostics —
If all tests run successfully, the error condition is related to a software problem (see Dell Diagnostics).
Memory Problems
Fill out the Diagnostics Checklist as you complete these checks.
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If you receive an insufficient memory message — 
l Save and close any open files and exit any open programs you are not using to see if that resolves the problem.
NOTICE: You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive. Contact Dell for assistance (see Contacting Dell).
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.