Specifications

The computer stops responding
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Turn the computer off —
If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds
until the computer turns off, then restart your computer.
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A program stops responding or crashes repeatedly
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End the program —
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1. Press <Crtl><Shift><Esc> simultaneously.
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2. Click the Applications tab and select the program that is no longer responding.
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3. Click End Task.
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Check the software documentation —
Ifnecessary,uninstallandthenreinstalltheprogram.SoftwareusuallyincludesinstallationinstructionsinitsdocumentationoronafloppydiskorCD.
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A program is designed for an earlier Microsoft
®
Windows
®
operatingsystem
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Run the Program Compatibility Wizard
Windows XP
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments.
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1. Click Start® All Programs® Accessories® Program Compatibility Wizard® Next.
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2. Follow the instructions on the screen.
Windows Vista
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments.
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1. Click Start ® Control Panel® Programs® Use an older program with this version of Windows.
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2. In the welcome screen, click Next.
Follow the instructions on the screen.
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A solid blue screen appears
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Turn the computer off —
If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds
until the computer turns off, then restart your computer.
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Dell MediaDirect problems
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NOTICE: You might lose data if you are unable to perform an operating system shutdown.
NOTE: The chkdsk program may run when you restart the computer. Follow the instructions on the screen.