Specifications

A memory module may be loose. Reinstall the memory modules and, if necessary, replace them (see Memory).
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General failure —
The operating system is unable to carry out the command. The message is usually followed by specific information—for example, Printer out of paper. Take
the appropriate action.
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Hard-disk drive configuration error —
The computer cannot identify the drive type. Shut down the computer, remove the hard drive (see Hard Drive), and boot the computer from a CD. Then, shut
down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see Dell Diagnostics).
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Hard-disk drive controller failure 0 —
The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see Hard Drive), and boot the computer
from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive
testsintheDellDiagnostics(seeDell Diagnostics).
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Hard-disk drive failure —
The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see Hard Drive), and boot the computer
from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive
tests in the Dell Diagnostics (see Dell Diagnostics).
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Hard-disk drive read failure —
The hard drive may be defective. Shut down the computer, remove the hard drive (see Hard Drive), and boot the computer from a CD. Then, shut down the
computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics
(see Dell Diagnostics).
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Insert bootable media —
The operating system is trying to boot to nonbootable media, such as a floppy disk or CD. Insert bootable media.
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Invalid configuration information-please run System Setup Program —
The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed.
Correct the appropriate options in the system setup program (see System Setup Screens).
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Keyboard clock line failure —
For external keyboards, check the cable connection. Run the Keyboard Controller testintheDellDiagnostics(seeDell Diagnostics).
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Keyboard controller failure —
For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the
KeyboardControllertestintheDellDiagnostics(seeDell Diagnostics).
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Keyboard data line failure —
For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see Dell Diagnostics).
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Keyboard stuck key failure —
For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run
the Stuck Key test in the Dell Diagnostics (see Dell Diagnostics).
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Licensed content is not accessible in MediaDirect —
DellMediaDirect™cannotverifytheDigitalRightsManagement(DRM)restrictionsonthefile,sothefilecannotbeplayed(seeDell MediaDirect problems).
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