Specifications

For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem
description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell (see Contacting Dell).
The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:
Dell Support Utility
The Dell Support Utility is customized for your computing environment. This utility provides self-support information, software updates, and health scans for
your computer. Use this utility to do the following:
l Check your computing environment
l View the Dell Support Utility settings
l Access the help file for the Dell Support Utility
l View frequently asked questions
l Learn more about the Dell Support Utility
l Turn the Dell Support Utility off
For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell Support window.
To access the Dell Support Utility:
l Click the Dell Support icon in the notification area.
Or
l Click the Start ® All Programs® Dell Support® Dell Support Settings. Ensure that the Show icon on the taskbar option is checked.
Drive Problems

Fill out the Diagnostics Checklist as you complete these checks.

Ensure that Microsoft®Windows
®
recognizes the drive —
Windows XP
Click Start® My Computer.
WindowsVista™
Test
questions.
Custom Test
Tests a specific device in the system and can be used to customize the tests you want to run.
Symptom
Tree
Lists a number of common symptoms and allows you to select a test based on the symptom of the problem you are having.
NOTE: The Service Tag for your computer is located at the top of each test screen. When contacting Dell support, have your Service Tag ready.

Tab

Function
Results
Displays the results of the test and any error conditions encountered.
Errors
Displays error conditions encountered, error codes, and the problem description.
Help
Describes the test and any requirements for running the test.
Configuration
Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays
the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on
your computer or all devices attached to your computer.
Parameters
Allows you to customize the test by changing the test settings.
NOTE: The icon functions vary when clicking, double-clicking, or right-clicking.
NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.