User manual

EE400-R GigaFast Ethernet.
P 41
Chapter 5 Troubleshooting
5.1 Common Problems & Solutions
This section provides possible solutions to problems regarding the installation and operation of
the EE400-R. Try to find answers here if there is any problem when you setup the device.
Check
y
our device and settin
g
s step b
y
step.
1. Connecting to the EE400-R LAN port fails
Check to see that the EE400-R’s LAN connections are properly connected and the unit is powered on.
Set the EE400-R to factor
y
default condition.
Ensure that
y
our PC and the EE400-R are on the same network se
g
ment. If
y
ou are not sure,
initiate the DHCP function to let the PC get an IP address automatically.
Make sure that the IP address of your PC is within the default range of 192.168.8.17 to
192.168.8.128.
Check the Subnet Mask . It should be set to 255.255.255.0 to match the EE400-R.
2. Failed to configure the EE400-R through web
Check the cable connection to the EE400-R LAN port and see if the status LEDs on the front
panel are functionin
g
properl
y
.
In Windows9x /ME series, run “winipcf
g
” to check the client side b
y
clickin
g
on the [Start] button
then select [Run]. The PC should show:
1) IP address: 192.168.8.xxx (xxx is from 17 to 128).
2
)
Submask: 255.255.255.0
3
)
Default Gatewa
y
IP: 192.168.8.1
3. “Time out error” message pops up when I enter a URL or IP address.
Check if other PCs are working. If they are, check that your workstation’s IP settings are
correct
(
IP address, Subnet Mask, Default
g
atewa
y
and DNS.
)
If the PCs are configured correctly, but still not working, check the EE400-R. Check that it is
connected and ON. Connect to it and check it’s settings. (If you cannot connect to it, check the
LAN and power connections.)
If the EE400-R is confi
g
ured correctl
y
, check
y
our Internet connection to see that it is workin
g
properly.
4. Can’t obtain an IP address from my Cable or DSL modem.
Chec
k
if the WAN LEDs are lit.
Power down your DSL or Cable modem for a few seconds. Turn it back on. After the modem