Brochure

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No other company is better qualified
to fill your hot water needs.
SUPPORT
Knowledgeable people at your service.
To better serve our customers, A. O. Smith has over
200 manufacturer’s representatives covering the United
States and Canada. In addition, we have more than
400 factory-authorized service technicians to provide
reliable, immediate warranty services. We also maintain
a well-staffed Customer Care Facility in Ashland City,
Tennessee, that can provide information on A. O. Smith
products, sizing, competitive analysis, etc. A toll free
number, [phone] (M-F 7 a.m.–7 p.m. Central time),
puts you in touch with the best technical information
center anywhere.
Complete replacement parts support.
Our Parts Department carries replacement parts for every
product A. O. Smith manufactures. We offer expert parts
support and a wide range of shipping options, including
same-day delivery, where available. Our toll free parts
order number, [phone] is answered 7 a.m. to 5 p.m.,
Central time, Monday through Friday. The parts order
fax, [phone], is available 24 hours a day. Fax orders
received after 5:00 p.m. will be fulfilled the following
business day.
A. O. Smith has manufacturing facilities
located worldwide.
Plants are located in strategic locations throughout
the United States, providing timely shipments to
wholesalers. In addition, manufacturing plants are
also located in Nanjing, China, to supply the ever
increasing demand for water heaters to the
expanding Far East. Juarez, Mexico; Stratford,
Ontario; and Veldhoven, The Netherlands provide
commercial electric and gas energy-saving models.
A. O. Smith Customer
Care Center
“Our job is to ‘smooth the road’
from proper product selection
to installation, and to help
customers over the ‘potholes’
of troubleshooting service.”
Veldhoven, The Netherlands
Renton, Washington
McBee, South Carolina
Ashland City, Tennessee
Juarez, Mexico
Nanjing, China
Stratford,
Ontario
India
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