Brochure

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No other company is better qualified
to fill your hot water needs.
SUPPORT
Knowledgeable people at your service.
To better serve our customers, A. O. Smith
has manufacturer’s representatives covering the United
States and Canada. In addition, we have more than
400 factory-authorized service technicians to provide
reliable, immediate warranty services. We also maintain
a well-staffed Customer Care Facility in Ashland City,
Tennessee, that can provide information on A. O. Smith
products, sizing, competitive analysis, etc.
Complete replacement parts support.
Our Parts Department carries replacement parts for every
product A. O. Smith manufactures. We offer expert parts
support and a wide range of shipping options. Our toll
free parts order number, [phone] is answered 7 a.m.
to 5 p.m., Central time, Monday through Friday. The parts
order fax, [phone], is available 24 hours a day.
Faxed orders received after 5:00 p.m. will be fulfilled the
following business day.
A. O. Smith has manufacturing
facilities located worldwide.
Plants are located in strategic
locations throughout the United
States, providing timely shipments to
wholesalers. In addition,
manufacturing plants are also located
in Nanjing, China, to supply the ever
increasing demand for water heaters
to the expanding Far East. Juarez,
Mexico; Stratford, Ontario; and
Veldhoven, The Netherlands provide
commercial electric and gas energy-
saving models.
A. O. Smith Customer Care Center
Our Technical/Product Support department is
available from 7am to 7pm Monday through
Friday and 8am to 5pm on Saturday (all hours
are Central Time) at 1-800-527-1953. This
group is highly skilled with over a hundred
cumulative years experience in the water
heating industry, HVAC, electrical, controls,
plumbing, and more. We handle service
referrals, warranty inquiries, general product
questions as well as providing technical
support to service and installing professionals
Veldhoven, The Netherlands
Renton, Washington
McBee, South Carolina
Ashland City, Tennessee
Juarez, Mexico
Nanjing, China
Stratford,
Ontario
India
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