Troubleshooting guide

Quick Reference Guide
ANZ Merchant Services Support 1800 039 025
Credit Card Authorisation Centre 1800 999 205
Debit Card Authorisation Centre 1800 039 025
Stationery www.anz.com/merchantconnect
or 1800 039 025 (Opt 1, 1)
Purchases
• Key in purchase amount on idle screen and
press <ENTER>
• Key in cash out amount (if required) or <ENTER>
to continue
• Confirm total amount is correct and press <ENTER>
• Tap, Insert or Swipe card on ‘PRESENT CARD AMT’ screen
- If a contactless card is presented, customer should
tap their contactless card within 4cm of the terminal
screen and follow the terminal prompts to complete
the transaction*. An ‘APPROVED’ or ‘DECLINED’
message will be displayed on the terminal.
- For Swipe or Insert card processing:
select account type:
< — > for CHQ, <
> for SAV or < > for CR
or select application type
#
:
1 for Visa Debit, 2 for eftpos SAV or
3 for eftpos CHQ
• Have customer enter their PIN^ or press <ENTER>
for customer to sign the merchant copy if required
• Verify the customer’s signature with the signature on
the reverse of the customer’s card. If signatures match,
press <ENTER> on ‘SIGNATURE VERIFIED?’ screen
• Press <ENTER> to print customer copy.
* This only applies if the total transaction amount is less than or equal
to $100.
# Application type names and order can vary depending on the Card
that is used.
^ If low value payment function has been switched on, PIN entry will
not be required for a credit purchase transaction that is equal to or less
than the respective scheme’s low value payment limit. Please refer to
ANZ POS Mobile
TM
2 Merchant Operating Guide for further information.
ANZ POS Mobile™ 2
Swipe
magnetic
stripe card
Tap
contactless card
Insert
chip card
CANCEL key
CLEAR key
(Paper feed key
- press and hold
CLEAR key)
ENTER key
CHIP Card
Reader
Function key
Magnetic
Stripe Card
Reader
Contactless
Card Reader
Printer
How to process transactions