User's Guide
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Our agents may link, conference or transfer you to other service providers such as the police,
re department, ambulance service, 911 emergency services or towing service. We’ll use
reasonable efforts to contact appropriate service providers for help when you ask for it, but we
can’t promise that any service providers will respond in a timely manner or at all. Furthermore,
we can’t promise we will provide the best service provider or guarantee any level of service
from such service provider. The laws in some places require an emergency situation to be con-
rmed before emergency service providers will provide service. We will not contact emergency
service providers in these locations in response to your call if we cannot hear your request for
assistance or otherwise conrm that an emergency exists. We will attempt to have an agent
contact you after you have completed a 911 call to make sure that you do not need additional
assistance but cannot guarantee this service in all cases or for all devices.
About The Software
5Star service requires software on your device that we may need or want to change from time
to time. We may do this remotely, or through a third party service provider without notifying
you rst. You do not own the 5Star software or acquire any rights to use or modify the 5Star
software on your own.
Our Right To Terminate Or Suspend Your 5Star Service
We may terminate your 5Star service without cause, in which case we will give you notice 30
days prior to the effective date of termination after which your account will be deactivated and
your service will terminate. This means that we can decide to cease providing the 5Star service
to you at any time and for any reason, even for reasons unrelated to you or your account with
us. In such a case, we will refund any amounts you have paid in advance. Also, we may ter-
minate your service without prior notice to you for any good cause. This means, for example,
we can terminate your service immediately if you breach any part of this agreement, don’t
pay amounts that are due to us, interfere with our efforts to provide service, interfere with
our business, or if your 5Star service or wireless phone number is used for illegal or improper
purposes. You don’t have any right to have 5Star service reactivated, even if you cure any
of these problems. Whether we allow you to have service again will be entirely up to us. We
can suspend your 5Star service for any reason. We can also suspend it for network or system
maintenance or improvement, or if there’s network congestion, or if we suspect your service is
being used for any purpose that would allow us to terminate it.
Your Privacy
Some of our key privacy practices are outlined in this section. For a complete description of our
privacy practices, please refer to our Privacy Statement. We may update our Privacy Statement
from time to time and the updates are available at www.greatcall.com, or you can contact us to
request a copy.
We may collect information about you in several different ways: from information you provide
to us, from your use of the 5Star service, from calls or emails between us, from location based
services, and from third party data providers. We will collect information about your location
on a periodic or regular basis.
The information we may get about you includes your contact and billing information (including
your credit card number), registration information, your physical locations, and information
that helps us customize our services (including your medical condition and medications).
You agree that we can, subject to applicable law, use this information to provide 5Star location
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