User's Guide
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TERMS AND CONDITIONS
Welcome to the GreatCall family! By subscribing to the 5Star Urgent Response service, you
accept, without limitation or qualication, these terms and conditions of use. We may change
these terms and conditions from time to time with or without notice, and you agree to be
bound by any such changes.
PLEASE READ THIS DOCUMENT CAREFULLY AND KEEP A COPY OF IT IN A SAFE PLACE. IT CON-
TAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL
AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. THIS DOCUMENT CONTAINS
IN THE PARAGRAPH TITLED “HOW WE WILL RESOLVE DISPUTES: ARBITRATION AGREEMENT,
CLASS ACTION WAIVER AND FORUM SELECTION CLAUSE,” AN ARBITRATION AGREEMENT
THAT WAIVES YOUR RIGHT TO A JURY TRIAL, AND A CLASS ACTION WAIVER, A CHOICE OF LAW
PROVISION, AND A FORUM SELECTION CLAUSE.
How Your 5Star Service Works
5Star Urgent Response service is only available in the United States. 5Star IS NOT A SUBSTI-
TUTE FOR 911, and in fact, if 5VStar conferences in 911 emergency services on your behalf,
there could be a delay in reaching 911 emergency services. The service will only work if your
account is current on payment and if your device is charged, turned on, has network access,
and the 5Star service is enabled. 5Star service may not be available in remote or enclosed ar-
eas. You agree that once you enroll in 5Star service, we will be able to track your approximate
location whenever your device is turned on and that we can provide this information to third
party service providers in case of an emergency or service incident. However, we cannot guar-
antee that we can track your exact location and in some cases, we may only be able to provide
the information provided in your personal prole. We will only use your location information
for providing 5Star service.
Your Use of 5Star Urgent Response Service
You promise not to use the 5Star service for any fraudulent, unlawful, or abusive purpose, or
in any way that interferes with our provision of services to our other customers. If you do any
of these things, you agree you will be responsible for any amount anyone else claims from us,
plus any expenses, resulting in whole or in part from your actions. You are solely responsible
for maintaining the content and accuracy of your personal prole with 5Star.
Your Responsibility To Pay For 5Star Service
You are responsible to pay for your 5Star service on time and (unless the law provides other-
wise) in full. If you purchase a year of service in advance and stop your service in the middle
of the annual period, we will refund you the remaining months of the 5Star service. You are
also responsible for directly paying all charges for services provided to you by others (such as
emergency service providers).
Your Responsibility To Tell Us Right Away About Disputed Charges
If you object to any fees or charges for services, you must tell us in writing within 60 days after
the fee or charge is incurred, (unless the law does not allow a limit or the law requires a longer
period), or you are waiving the dispute.
Your Responsibility To Pay For Taxes And Government Fees
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