User's Guide
54 55
5
Star Agents may provide emergency services or 9-1-1 Opera-
tors with information from your Personal Prole, such as your
medications, allergies and personal contact numbers. Agents
can even conference in one of your emergency contacts to speak
with you or a registered nurse to answer your medical questions.
You can feel secure knowing an Agent will always stay on the line
with you to ensure your situation has been resolved.
MANAGING YOUR PERSONAL PROFILE
To get more out of the
5
Star Urgent Response service, you are
encouraged to provide as much information as possible in your
Personal Prole. The more information you provide, the better
we can assist you. You can start with basic information and
return later to update or add information. It is a good idea to peri-
odically review the information to be certain it is still accurate.
The
5
Star service and Personal Prole is limit-
ed to one user per subscription and cannot be
shared with another person. The prole informa-
tion you provide is personal to you and could be
critical in assisting you in an emergency.
NOTE
Typical information you provide will include:
1. Basic information like your name, phone numbers, gender,
date of birth and your primary language.
2 Locations you frequently visit such as your home address,
work, gym, doctors’ ofces or vacation home.
5Star_gen2_UserGuide_111252013_WJC.indd 54-55 11/25/2013 3:47:52 PM