User's Guide

44 45
Calling 9-1-1 in an Emergency with The 5Star
1. If you are experiencing a critical emergency and need to
call 9-1-1 directly, press and hold the Call Button until you
hear “Calling 9-1-1 Now,” then release the button.
2. To end the call, press and release the Call Button. You will
hear a tone and a voice prompt “Call Ended.”
• 9-1-1 Operator Call Back
If you called 9-1-1 on your device, the 9-1-1 Operator may
have the ability to call you back on The
5
Star. If you re-
ceive an inbound call, the device will ring. Press the Call
Button to answer. When you are nished with your call
press the Call Button to hang up.
• 9-1-1 Call Follow Up
After you end a call with 9-1-1 emergency services from
The
5
Star you may receive a call from a
5
Star Agent to
see if you need any additional assistance. Use the Call
Button to answer if the device is ringing.
Connecting with Urgent Care
As a
5
Star customer, you have access to unlimited health ad-
vice from experienced, registered nurses in English or Spanish,
24-hours a day, 7-days a week.
To access a live nurse:
1. Press the Call Button.
2. When a 5Star Response Agent answers, ask to be connect-
ed to “Urgent Care.”
3. The agent will connect you to a nurse.
5Star_gen2_UserGuide_111252013_WJC.indd 44-45 11/25/2013 3:47:52 PM