User's Guide

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Please remember that our
5
Star Agents are
helping other customers with real situations.
If you feel the need to press the Call Button to
make a test call, please wait on the line for a
5
Star Agent to answer and simply advise them
you are making a test call. If you press the Call
Button and hang up, they will treat your call as
an emergency.
IMPORTANT!
Calling the 5Star Service
1. Firmly press and release the Call Button. You will hear a
voice prompt “Calling 5Star” and you will be greeted by a
5
Star Agent.
2. When speaking to a
5
Star Agent, hold the
5
Star at a com-
fortable distance, at least one inch away from your mouth,
and speak normally into the device’s microphone.
3. To end the call, rmly press and release the Call Button
again. You will hear a tone and a voice prompt “Call End-
ed.”
If you end the call before speaking with a 5Star
Agent, you may get a call back to ensure that you
are safe.
NOTE
5Star_gen2_UserGuide_111252013_WJC.indd 42-43 11/25/2013 3:47:52 PM