User's Guide
20 21
STEP 1 – Gather required information.
To ensure that your activation process goes smoothly, you will
need to have the following personal information ready when
activating your service. You can take a note of your emergency
contacts and device Serial Number provided at the beginning of
this guide.
• Your name, address and phone number (your address must
be a physical, U.S. based address, not a Post Ofce Box)
• The billing address, if different from your physical address
• Your email address
• A valid credit card or debit card
• Name and phone number of at least one emergency con-
tact
• The 7-digit Serial Number located on the back of the device
(Note: the entire 11-digit serial number is also located on
the side of the box. When using this number please only
use the last 7 numbers for activation.)
STEP 2 – Go online or call to set up your account.
Online Method:
The best way to set up your account is online at:
www.greatcall.com/5StarActivate.
There will be a discount on
your activation fee for activating online.
1. Enter device Serial Number and account information.
2. Enter all required payment information.
3. Enter an emergency contact.
4. Review customer emergency contact, charges and pay-
ment information.
5. Conrm account setup.
6. Make sure to make a note of your account number. You can
take a note of your account number on the rst page of this
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