User Guide www.greatcall.com PKG5STARUSEGDGRCOBN-R00 5Star_gen2_UserGuide_111252013_WJC.
MY IMPORTANT INFORMATION Use this page to take a note of your important contact, device and account information.
Welcome to 5Star Urgent Response™ by GreatCall® With your new 5Star Urgent Response service , you will receive immediate, reliable access to our Certified Response Agents who are trained to provide help in any situation – 24 hours a day, 7 days a week. We welcome your feedback anytime. If we can help you be more prepared, please write us at GreatCall Customer Service, P.O. Box 4428, Carlsbad, CA 92018, email us at: customerservice@greatcall.com or call us at 1-800-463-5412.
Contents CHAPTER 1: ITEMS IN THE 5STAR BOX...................................9 The 5Star..........................................................................10 The 5Star..........................................................................12 CHAPTER 2: ACTIVATING YOUR 5STAR SERVICE...................19 STEP 1 – Gather required information..............................20 STEP 2 – Go online or call to set up your account............21 STEP 3 – Turn on The 5Star to activate............................
Finding a Person with The 5Star.......................................62 Sending a “Find 5Star” Tone to your Device....................63 Recording “Just in Case” Notes........................................64 Managing your 5Star Account Online...............................65 TERMS AND CONDITIONS.....................................................66 MONTHLY CHARGES.............................................................78 OUR 30-DAY RETURN POLICY...............................................
CHAPTER 1: ITEMS IN THE 5STAR BOX • • • • • • • • 8 5Star_gen2_UserGuide_111252013_WJC.
The 5Star Microphone 1 Battery 2 Indicator 1 Microphone – Picks up the sound of your voice for calls. 2 Battery Indicator – Shows the device’s battery strength. Power Button Call 3 Button Service Indicator 4 Speaker 5 3 Call Button – Allows you to call the 5Star Response Center or 9-1-1. 6 4 Service Indicator – Indicates the presence of wireless coverage and that the device is ready to use.
The 5Star 1 1 Microphone – Picks up the sound of your voice for calls. 2 Battery Indicator – Shows the device’s battery strength. 2 6 3 4 3 Call Button – Allows you to call the 5Star Response Center or 9-1-1. 4 Service Indicator – Indicates the presence of wireless coverage and that the device is ready to use. 5 Speaker – Allows you to hear the 5Star Response Agent, 9-1-1 Operator, others conferenced in by 5Star, and voice and tone signals. 5 FRONT 12 5Star_gen2_UserGuide_111252013_WJC.
Accessory Slot RIGHT SIDE 14 5Star_gen2_UserGuide_111252013_WJC.indd 14-15 BACK 1234567 Serial Number 10 Reset Button 11 Made in China 13.08 MODEL: APT230 FCC ID P4M-APT230 QUALCOMM 3G CDMA Made in China 13.08 1234567 Charging 8 Contacts 9 8 Charging Contacts – Allows charging with the supplied Charging Cradle. MODEL: APT230 FCC ID P4M-APT230 QUALCOMM 3G CDMA 7 Accessory Clip 7 Accessory Clip – Allows you to attach the device to a purse, backpack, or other items.
NOTE By design, there is no volume control. If you are in a location where the device’s sounds may be disruptive, like a movie theater, you may want to turn off your device. Make sure to turn it back on afterwards in case you encounter an unsafe situation. If you are in a noisy area, you will need to move the device closer to your ear or to your mouth. 16 5Star_gen2_UserGuide_111252013_WJC.
CHAPTER 2: ACTIVATING YOUR 5STAR SERVICE IMPORTANT! Do not turn on or charge your device until you have set up your account. If you turn it on prior to setting up your account, the device will fail to activate. If the device failed to activate, power off and start with STEP 1. 18 5Star_gen2_UserGuide_111252013_WJC.indd 18-19 To ensure that your 5Star service is activated successfully, it is important that you follow these simple steps when activating.
STEP 1 – Gather required information. To ensure that your activation process goes smoothly, you will need to have the following personal information ready when activating your service. You can take a note of your emergency contacts and device Serial Number provided at the beginning of this guide. • Your name, address and phone number (your address must be a physical, U.S.
User Guide. Phone Method: If you are an existing GreatCall customer and would like to add a 5Star to your account, do not have access to the Internet, or you need to activate more than one device, call 5Star Activation toll-free at 1-800-675-0158. Be sure to have your information from STEP 1 handy. STEP 3 – Turn on The 5Star to activate. Now that your account is set up, The 5Star can be turned on for the first time. To complete activation, follow these simple steps: 1.
IMPORTANT! The device is not ready for use until you hear “Welcome to 5Star” and the Service Indicator located at the center of the Call Button is blinking green. IMPORTANT! If you hear a voice prompt saying “Unable to activate. See User Guide,” please call The 5Star Activation Team at 1-800-675-0158 for assistance with completing the activation process. 24 5Star_gen2_UserGuide_111252013_WJC.indd 24-25 NOTE If you do not hear “Welcome to 5Star” after 20 minutes, it may be necessary to reboot the device.
CHAPTER 3:CHARGING THE 5STAR It is very important to always keep The 5Star charged and with you so that immediate access to help is readily available. Out of the box, the device is only partially charged. It is important that you fully charge your device after activating. The Charging Cradle The Charging Cradle allows a simple way of storing and keeping The 5Star charged when not in use. The following will guide you through how to set up and use the Charging Cradle with The 5Star device.
1 Position Guide 2 Charging Contacts Wall Power Adapter 4 TOP VIEW 1 Position Guide – Shows you how to position The 5Star device in the Charging Cradle. 2 Charging Contacts – Allows charging of The 5Star device when cradled. 3 Power Receptacle – Allows connection with the Wall Power Adapter to power the Charging Cradle. 4 Wall Power Adapter – Provides power to the Charging Cradle from any compatible wall outlet. Power 3 Receptacle SIDE VIEW 28 5Star_gen2_UserGuide_111252013_WJC.
Setting up the Charging Cradle 1. Determine where you would like to place your Charging Cradle. Keep in mind the length of the Wall Power Adapter cable and what is most convenient to you when determining a location for your Charging Cradle. DO NOT PLACE THE CHARGING CRADLE IN A LOCATION WHERE IT COULD GET WET. 2. Insert the small connector of the Wall Power Adapter into the Charging Cradle’s Power Receptacle located on the 30 5Star_gen2_UserGuide_111252013_WJC.indd 30-31 back. 3.
IMPORTANT! While The 5Star device is waterproof, the Charging Cradle is not. Do not place the Charging Cradle in areas where it can get wet. Failure to do so may cause an electrical shock or fire hazard. Charging The 5Star 1. Align The 5Star device with the Charging Cradle so that it is oriented in the same way as displayed in the Position Guide on the Charging Cradle. 32 5Star_gen2_UserGuide_111252013_WJC.indd 32-33 Aligning The 5Star to the Charging Cradle 2.
grasp The 5Star and lift up and away from the Charging Cradle. You will hear a tone from the Speaker indicating that it is no longer charging. Unless additional charging is required, the Battery Indicator will turn off to save power. 34 Inserting The 5Star to the Charging Cradle 3. The Battery Indicator will blink green during the charging process. Once fully charged it will remain solid green. 4. To remove the device from the Charging Cradle, simply 5Star_gen2_UserGuide_111252013_WJC.
When to Charge The 5Star Always place The 5Star in the Charging Cradle when not in use so that it is always ready when you need it most. When the battery is low, the Battery Indicator will flash red and you will hear a repeating tone to charge. The tone will repeat more frequently as the battery level decreases. NOTE To protect the battery, the 5Star will automatically stop charging if the device drops below 32°F or over 113°F.
CHAPTER 4: USING THE 5STAR This section will guide you through how to use The 5Star and get the most out of the service. Turning On The 5Star 1. Press the Power Button. The Service Indicator and Battery Indicator will turn solid green. 2. After a few moments, you will hear a tone and a voice prompt “Welcome to 5Star.” The Service Indicator will begin blinking green indicating the device is powered up and working properly. 3. If the battery is charged, the Battery Indicator will be off to save power.
NOTE We recommend keeping The 5Star on at all times and charging it overnight so you can always have immediate access to help in any situation. Turning Off The 5Star 1. To turn The 5Star off, press and hold the Power Button until you hear a voice prompt that says “Powering Off.” 2. The Battery Indicator and Service Indicator will turn solid red for a few seconds indicating that the device is turning off. The 5Star is completely off when both of these indicators turn off.
IMPORTANT! Please remember that our 5Star Agents are helping other customers with real situations. If you feel the need to press the Call Button to make a test call, please wait on the line for a 5Star Agent to answer and simply advise them you are making a test call. If you press the Call Button and hang up, they will treat your call as an emergency. Calling the 5Star Service 1. Firmly press and release the Call Button.
Calling 9-1-1 in an Emergency with The 5Star 1. If you are experiencing a critical emergency and need to call 9-1-1 directly, press and hold the Call Button until you hear “Calling 9-1-1 Now,” then release the button. 2. To end the call, press and release the Call Button. You will hear a tone and a voice prompt “Call Ended.” • 9-1-1 Operator Call Back If you called 9-1-1 on your device, the 9-1-1 Operator may have the ability to call you back on The 5Star.
Answering The 5Star When there is an incoming call, The 5Star device will ring with an audible tone. 1. To answer, firmly press and release the Call Button and speak into the Microphone located at the top of the device. 2. To end the call, press and release the Call Button again. NOTE The 5Star can only receive calls from 9-1-1 Operators or 5Star Response Agents. The Service Indicator will show whether or not you have wireless coverage and if the device is powered on and working properly.
Color Green Red Red Pattern Meaning Flashing Ready-to-use Flashing No service Solid Contact customer service About the Battery Indicator The Battery Indicator is located towards the upper right corner of The 5Star. The Battery Indicator shows the device’s battery strength. • Off: The battery does not require charging or the device is powered off. Check the Service Indicator to confirm if The 5Star is powered on and ready to use (more details on page --). 48 5Star_gen2_UserGuide_111252013_WJC.
Attaching the Accessory Clip 1. Slide the clip into the recessed channel on the back of the device until it “clicks” into place. 2. To remove the clip, pinch the top of the clip and the latch between your thumb and forefinger. With your other thumb, slide the bottom of the clip upwards. 1 Pinch here Slide up 2 50 5Star_gen2_UserGuide_111252013_WJC.
Unique situations: • “I heard a weird noise on my roof.” • “I’m having trouble breathing.” • “My dad never came to pick me up from school.” Though we have listed typical use scenarios, if you’re ever in doubt whether or not to call 5Star, simply call and a friendly 5Star Response Agent will assist you. NOTE If you call 9-1-1 with The 5Star, a notification will be sent to the 5Star Response Center. After your 9-1-1 call is completed, a 5Star Agent may contact you to see if you need any further assistance.
5Star Agents may provide emergency services or 9-1-1 Operators with information from your Personal Profile, such as your medications, allergies and personal contact numbers. Agents can even conference in one of your emergency contacts to speak with you or a registered nurse to answer your medical questions. You can feel secure knowing an Agent will always stay on the line with you to ensure your situation has been resolved.
3. Emergency contacts, people we can notify on your behalf in case of an emergency. 4. Medical information such as medications, doctors, hospitals and medical or physical conditions. 5. Vehicles that you drive including make, model, color and license plate number. Three Ways to Set Up your Personal Profile 1. Online: Managing your 5Star Personal Profile online is easy at mygreatcall.com. • Log onto mygreatcall.com using your email address and password.
Managing Your 5Star Service Managing your 5Star Urgent Response service online is easy at mygreatcall.com where you can: • Manage your Personal Profile • Manage who can locate you • Locate your device or someone with the device • Make a test call to your device • Record “Just In Case” notes • Manage your 5Star Account 58 5Star_gen2_UserGuide_111252013_WJC.indd 58-59 NOTE If you do not already have a GreatCall account, you will need to create one. Just visit mygreatcall.
Using The 5Star Locator Service The 5Star Locator Service can help you manage your personal safety by allowing friends and family to go online and locate you wherever you are with your 5Star. You can also find the location of your device if you lost or misplaced it. 1. Log onto mygreatcall.com with your email address and password. 2. Once logged in, you will be brought to the “5Star Overview” page. 60 5Star_gen2_UserGuide_111252013_WJC.indd 60-61 3.
9. Once they have accepted, you will be able to see who has been trying to locate you. To view who has located you, click on the “View History” link under the Locator Service section. NOTE The Locator Service will display your last known locations. Your 5Star must be powered on and able to get location updates. section and click on “Find 5Star – On Map” link. 2. You will be able to see a map on the screen showing the location and address of The 5Star.
NOTE The tone will play for a limited time, and then stop. Pressing the Call Button will end the tone. Recording “Just in Case” Notes Entering notes is a very important feature. As with all location-based services, it is not always possible to get a completely accurate reading of your whereabouts (e.g. in an apartment building, parking garage, or if The 5Star is off). It is a good habit to utilize the notes feature as much as possible. you can enter the information you want to provide. 2.
TERMS AND CONDITIONS Welcome to the GreatCall family! By subscribing to the 5Star Urgent Response service, you accept, without limitation or qualification, these terms and conditions of use. We may change these terms and conditions from time to time with or without notice, and you agree to be bound by any such changes. PLEASE READ THIS DOCUMENT CAREFULLY AND KEEP A COPY OF IT IN A SAFE PLACE.
You promise to pay all federal, state and local taxes, and other fees and service charges that we are required by law to collect and remit to the government on the Services we provide to you. These charges may change from time to time without advance notice. Your Responsibility For Others Who Use Your 5Star Service You are solely responsible for any use of the 5Star service associated with your device, even if you are not the one using it, and even if you later claim the use was not authorized.
Our agents may link, conference or transfer you to other service providers such as the police, fire department, ambulance service, 911 emergency services or towing service. We’ll use reasonable efforts to contact appropriate service providers for help when you ask for it, but we can’t promise that any service providers will respond in a timely manner or at all. Furthermore, we can’t promise we will provide the best service provider or guarantee any level of service from such service provider.
based services, manage your account, conduct analysis and research, comply with legal requirements, prevent fraud or misuse of the 5Star service, and protect our rights or property or the safety of you or others. Warranty We make no representation or warranty, either expressly or tacitly, for the completeness or correctness of the service. The use of the service is at your own risk.
particular situation, (2) we are not liable to you for any injuries to persons or property arising out of or relating to your use of the 5Star service, (3) our maximum liability to you under any theory (including but not limited to fraud, misrepresentation, breach of contract, personal injury, or products liability) is limited to an amount equa l to the portion of the charges to you for the services relating to the period of service during which such damages occur, (4) unless otherwise provided in this agre
demonstrate that the costs of arbitration will be prohibitive as compared to costs of litigation, we will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive as compared to the cost of litigation, (e) we also reserve the right in our sole and exclusive discretion to assume responsibility for all of the costs of the arbitration; (f) the arbitrator shall honor claims of privilege and privacy rec
rest of it will remain enforceable. No waiver of any part of this agreement, or of any breach of it, in any one instance will require us to waive any other instance or breach. In some circumstances we might decide to provide you service voluntarily even if you would not otherwise qualify. This will not be a waiver or require us to do so again. to that store’s return policy. 3. The 5Star must be in “like new” condition in its original box with all components and materials to be eligible for a refund.
Implantable Medical Devices A minimum separation of six (6) inches should be maintained between a handheld wireless mobile device and an implantable medical device, such as a pacemaker or implantable cardioverter defibrillator, to avoid potential interference with the device.
