Owner`s manual

P/N 1010455 Rev. E 01/15 13
Problem Possible Cause Corrective Action
Unit heats but there is little or
no steam produced
and/or
The product requires more
steaming than usual.
Water Line Valve is closed. Check that the Water Line Valve is open.
Filter Strainer is restricted. Check and clean the Filter Strainer as described in the Maintenance
section of this manual.
Quick Disconnect is not fully engaged at rear of
the unit or is damaged.
Remove and reengage the Quick Disconnect rmly until a click is
heard. Replace if damaged.
Low or no water pressure in the water line. Remove the Quick Disconnect Insert from the rear of the unit. While
holding over an empty cup, press the white tip. Strong, steady water
ow should be noted. If so, reengage rmly into unit. If not present,
or pressure is low, contact your maintenance person or plumber.
Improper water pressure to unit. Verify that a Water Pressure Regulator is installed and set to 20–25 psi.
Unit is not being cleaned properly (daily/
monthly).
Clean unit daily and monthly as described in the Maintenance section
of this manual.
Programming and/or SHO, H2O
values were adjusted/changed improperly.
Reprogram the SHO and H2O values as described in the Programming
section of this manual.
Insucient or excessive calcium/mineral deposits
on the Generator surface.
Verify that thin layer of calcium/mineral deposits is present on the
Generator surface. Refer to the Maintenance section of this manual.
Generator surface is bare. Generator surface must have a thin calcium/mineral coating for
proper steaming. Refer to the Maintenance section of this manual.
Generator Steam Ports are
restricted.
Clean the Steam Ports as described in the Maintenance section of this
manual.
Generator Cover is warped or loose. Verify that the Generator Cover Wing Nut is tight. If noticeable steam
escapes around the Generator Cover, replace the cover.
Generator Diuser is missing. Install Generator Diuser or replace if missing.
Generator surface temperature is too low. Verify Generator surface temperature to be 380–420°F (193–215°C).
Excessive condensation in
Food Compartment.
Water pressure is too high. Verify that the Water Pressure Regulator is set to 20–25 psi. Adjust
accordingly.
Programming and/or SHO and H2O values were
adjusted improperly.
Reprogram the SHO and H2O values as described in the Programming
section of this manual.
Steam coming out around
top covers or sides.
Generator Cover’s Wing Nut is loose. Tighten Wing Nut.
Generator Cover is warped. Replace Generator Cover.
Unit oods overnight and/
or continues to steam even
when in idle mode.
Solenoid Valve is leaking due to debris trapped
inside the plunger.
Attempt to ush the debris out of the valve by rapidly operating
the unit on a number of single shot cycles and then letting it rest. If
the unit still leaks, disassemble the Solenoid Valve and clean out the
plunger. Reassemble unit and test. If a leak is still present, replace
the Solenoid Valve. Contact your maintenance person or Authorized
Service Agency.
Solenoid Valve is installed
incorrectly.
If the Solenoid Valve was replaced, verify that the “IN” and “OUT” labels
on the valve correspond to the water ow.
There is no pre-strainer or lter on the water line
just before the unit .
Equipment was supplied with a strainer. If missing, install strainer.