User Manual

Orion Studio Synergy Core User Manual 66
If you can't find a solution on your own, please get in touch with us so we check if you are
having a hardware-related issue. If this is the case, we'll guide you through the repair
process. If the product should be returned, a RMA number will be issued so we can begin
the procedure.
What's an RMA number?
Issuing a RMA (Return Merchandise Authorization) number is required for any factory
service or repair procedure. Please, don't attempt to send us your device without receiving
a RMA number first, as the device will be returned and not serviced.
How do I get an RMA number?
The Antelope Audio Customer Support team is in charge of issuing RMA numbers. Visit
support.antelopeaudio.com and get in touch.
After your RMA has been issued, you will receive an email with instructions on how to
proceed.
RMA shipping information
Alongside the product you are returning please, include a letter containing your full name,
shipping address, RMA number issued by our technical support team and a note with a
short information about the technical issue.
Please use the original box if possible, because a worn out one will surely not protect your
product sufficiently on its way to the Antelope Audio HQ. Additional cushioning materials
in multiple layers between the unit and the box walls to prevent from shock, vibration and
various tears and scratches.
Please remove any labels or old shipment markings it may have and ensure you add your
shipping address inside the box in case the original shipment label becomes illegible during
transportation.
The shipping costs are covered by the owner of the product. Antelope Audio will not cover
any local customs charges.
We recommend using a courier service of your choice (e.g. DHL, UPS, FedEx). The
package should be insured for its real value, marked as fragile and a
tracking number
should be provided. We do not recommend using standard mail delivery services.
Please, don't forget to add the RMA number, issued by the Antelope Audio technical
support, on all shipping paperwork.
Antelope Audio cannot be held responsible for undelivered packages – lost or damaged
on the way to the Antelope Audio HQ. For damage claims, please contact your shipping
service provider of choice.