Installation Manual

A: ANRAN Wireless Security Camera System supports up to 4TB HDD (Internal, SATA
Interface, 3.5 inches)
Q4: The system includes hard drive. Why it shows "HDD not found" or
"HDD not recognized"?
1. Please kindly check if the NVR's power adapter is 12V-2A. Please don't mix the
power adapter of the NVR and camera. The NVR's power supply is 12V/2A and the
Camera's power supply is 12V/1A. If the NVR connected the camera's power
supply(12V/1A), Which will cause that the power of NVR is insufficient and fail to run
for or recognize the hard drive in NVR.
In the meantime, if you connect the power supply(12V/2A) came with the system to
NVR, the NVR either can't recognize the hard drive. You can change a new power
supply(12V/2A) to connect the NVR to check the power supply whether has problem.
2. If changed the power supply, the NVR still can't recognize the hard drive, please
open the NVR and check if the SATA cable of the hard drive is loose. If loosed, please
unplug and plug again.
3. If you installed hard drive by yourself, please format it according to the user
manual. Every new hard drive should be formatted before using.
4. If tried all step don't work, please test the hard drive with your PC and check if it
will work or not. If the above methods can't solve the problem, please Email
[e-mail] to get the further help from tech support.
3. System Online/Offline Issue
Q1: The system has been connected to the router, and the real-time
video is showing, but the cloud status is offline. What should I do?
A: 1. Please check the ethernet connection from the NVR to the router, if connect
success, it will have a flashing yellow and stable green light. If not, try with another
cable
2. Right click the main menu "System setup-Network setup-network setup" to enable
the "DHCP" and click apply&ok to save the configuration, waiting about 1min till it
says online. If still offline, try reboot the nvr.