User Guide

Title:
How to Solve Hik-Connect Offline Issue
Version:
V2.0
Date:
7/12/2019
Product:
Cameras, NVR, DVR
Page:
4 of 6
iii. Input command ping dev.hik-connect.com and click Enter. If there is response, it means the
DNS server address is correct and the Hik-Connect Server IP address is returned to the
device.
If there is no response, the DNS server address need to be modified correctly.
b) Check if the fire wall blocks the connection between device and Hik-Connect Server.
i. Connect your PC to the same LAN of the device.
ii. Go to windows start menu, input cmd and click Enter key.
iii. Input command telnet dev.hik-connect.com 8555 or telnet litedev.hik-connect.com 8666 and
click Enter.