User Guide

Title:
How to Solve Hik-Connect Offline Issue
Version:
V2.0
Date:
7/12/2019
Product:
Cameras, NVR, DVR
Page:
3 of 6
On NVR 3.0: Menu-Configuration-Network-General.
On NVR 4.0: Menu-System-Network-TCP/IP.
b) The DNS Server address is suggested to set as 8.8.8.8 or local frequently-used DNS address.
c) Try to change Server address, change dev.hik-connect.com to litedev.hik-connect.com or change
litedev.hik-connect.com to dev.hik-connect.com.
d) Upgrade device to latest firmware.
3. If the Register Status is still offline, you may need to check the network.
a) Check the Hik-Connect Server accessible or not.
i. Connect your PC to the same LAN of the device.
ii. Go to windows start menu, input cmd and click Enter key.