User Guide

Title:
How to Solve Hik-Connect Offline Issue
Version:
V2.0
Date:
7/12/2019
Product:
Cameras, NVR, DVR
Page:
2 of 6
On NVR 4.0: Menu-System-Network-Advanced.
b) If it has been enabled and the Register Status keeps offline, go to step 2.
2. Make sure the device has been connected to the Internet and it can connect to the Hik-Connect Server.
a) Go to device to see whether the IP parameters belong to LAN. The IP address, subnet mask and
default gateway need to be set correctly. Path: Configuration-Network-Basic Settings-TCP/IP.