Technical data

90
12/2009 Rev. 0.2
12/2009 Rev. 0.2
91
12. TROUBLESHOOTING
Display
messages
and errors
Possible cause Action
Out of order
Boiler  lling
When used for the  rst time: boiler
is still empty and is being  lled.
No action required. When boiler achieves
the appropriate level, the display will show
'Boiler is heating up'.
During use: boiler is not  lling up
or is  lling up too slowly. After 60 sec.
the display will show 'E3 Level error'.
Check the water pressure, turn the water
supply tap completely open, check the
connection tube for any kinks.
Out of order
Boiler heating
The boiler temperature is (tempo-
rarily) too low because too much
water has been used.
Once the temperature is  ne, the message
automatically disappears and the drink
selection buttons are enabled again.
Out of order
Drip tray full
Drip tray full.
Once the drip tray is emptied, the message
automatically disappears and the drink
selection buttons are enabled again.
Out of order
Waste bin full
The maximum number of cups of
coffee  tting into the waste bin has
been reached.
Empty waste bin. The cup counter is auto-
matically reset as the waste bin is put back
in its place.
Out of order
Waste bin is missing
Waste bin is not being detected. Check the waste bin.
Out of order
Door open
For safety reasons, the machine
is switched off when the door is
opened.
The machine can be switched on with
the door open by using the door pin (see
chapter 8).
Out of order
Stand-by
The machine is on stand-by.
This function can be set manually (see
chapter 5.2-A) or automatically (see chap-
ter 6.1 menu item 1.2 Timer settings).
E1 Level error Sensor level problem. Call your dealer or service engineer.
E2 Level error
Boiler is  lling up to slowly.
There is no water pressure or the
water tank (standalone setup) is
empty.
Check the water pressure, turn the water
supply tap completely open, check the
connection tube for any kinks. Turn the
device off and on again.
E3 Level error Boiler is not  lling up.
Check the water pressure, turn the water
supply tap completely open, check the
connection tube for any kinks. Turn the
device off and on again.
E4 Brewer error.
Brewer was not started from its
initial position.
Check whether the brewer was correctly
placed into its bracket. Turn the device off
and on again.
E5 Brewer error
Brewer was not returned to its
initial position.
Check the brewer.
E6 Boiler temp Temperature sensor problem. Call your dealer or service engineer.
Display
messages
and errors
Possible cause Action
E7 BM/MM1 error Brewer overload.
The brewer is stuck or  tted incorrectly.
Remove the brewer from the machine. See
chapter 8.7.2 Remove the entire brewer.
Switch the device off and on again.
E8 Mixer 2 error Mixer 2 overload.
Mixer 2 is unclean or incorrectly  tted.
Clean and/or check whether the rotor can
run freely.
Switch the device off and on again.
E9 Mixer 3 error Mixer 3 overload.
Mixer 3 is unclean or incorrectly  tted.
Clean and/or check whether the rotor can
run freely.
Switch the device off and on again.
E10 Valve error Valve overload. Call your dealer or service engineer.
E11 Ingr. m. error Ingredient prime mover overload.
The prime mover of one of the canisters is
not running smoothly.
Empty and thoroughly clean the canister(s).
See chapter 8.9 Cleaning the canisters.
Switch the device off and on again.
E12 Fan error Fan overload. Call your dealer or service engineer.
E13 Mixer error Mixer group overload.
Clean and/or check whether the rotor can
run freely.
Switch the device off and on again.
E14 Exit error
Ingredient prime mover group
overload.
The prime mover of one of the canisters is
not running smoothly.
Empty and thoroughly clean the canister(s).
See chapter 8.9 Cleaning the canisters.
Switch the device off and on again.
Valve group or fan overload. Call your dealer or service engineer.
Out of order
E16 Level error
Boiler level suddenly much to low. Call your dealer or service engineer.
Out of order
E17 MDB error
There is no communication
between machine and payment
system
Switch the device off and on again.
Call your dealer or service engineer.