User guide
Page 8
Technical and Clinical Help
If there is anything you don’t understand in the User Guide or if you have a question or need
assistance with your pump, our Pump Support team is available to you 24/7.
Call 1-877-937-7867 (or 1-877-YES-PUMP) for assistance any time, day or night. For non-urgent
technical questions, please email pumpsupport@animascorp.com.
We understand that you may have questions and concerns when using a new product.
Please do not hesitate to call for assistance!
Supply Reordering
You can place orders for cartridges, infusion sets, skin prep, batteries and many pump
accessories by calling our Customer Care team at 1-866-406-4844.
Important Note
Do Not Remove the New Factory-Installed Plastic Display Lens Protection Film •
Your pump now comes with a new factory-installed transparent plastic lens protection
film covering the display lens. This protective film is highly durable and is designed
to protect your pump display lens from incidental damage. Please do not attempt to
remove this film. This protective film must remain in place at all times to fully
protect your pump display lens from scratches and other cosmetic damage. This
film will not protect your pump display lens from extreme abuse.
Should the pre-installed lens protection film become damaged or separate from the
display, the film should be replaced. Replacement films are available through the
following source:
In Canada, call Animas Canada Customer Care at 1-866-406-4844 and select the desired
language.
Please note that the Animas® insulin pump limited warranty does not cover
damage resulting from normal wear and tear, accidents, negligence or misuse,
and abuse, including scratched display lenses. We urge you to protect your pump
screen from damage and use a lens protection film at all times.
The screen displays shown in this User Guide are • examples only and should not be
considered suggestions for individual programming.
Blood Glucose• is abbreviated throughout this User Guide with BG.