Troubleshooting guide

Bulletin 639519 • Revision D May 2009 8-1

Section 8

ATC300-1000 Controller Issues

1. Andrew requires pretesting actuators on the ground prior to installation,

using the Andrew portable controller and the latest version of the

controller software (available online at www.andrew.com under Products

→

Antennas→Teletilt

RET System). This will verify proper actuator

functionality and also ensure that the latest available actuator ﬁ rmware

release is installed on the actuator. Failure to conduct pre-test and pre-

installation procedures deﬁ ned by Andrew will void warranty.

2. Unauthorized removal of a protective shroud to replace actuators voids

the Andrew warranty.

8.1 Unable to Open Software or Connect to ATC300-1000

• Running ATC300-1000 is like connecting to the internet. See ATC300-1000 User Guide (639544)

or ATC300-1000 Computer Interface Quick Guide (639571) to use IP conﬁ g tool to connect to the

program. If using Vista, see Section 16 in this bulletin.

• Firewall prevents connection:

• On PC, go to Start

→Settings→Control Panel→Windows Firewall. Choose Off.

To check for other ﬁ rewalls, go to Start

→Settings→Control Panel→Administrative

Tools

→Services. Look for a ﬁ rewall in the list. Consult your IT professional.

• Proxy server prevents connection:

• In the Internet browser, go the Tools

→Internet Options→Connections tab. Choose

Settings. Deselect “Use a Proxy Server...”. (Save any settings for later restoration).

• Other network connection may prevent a web page from opening:

• Disable other network connection (wireless radio or hard connections).

• Incorrect IP address or net mask subnet mask on PC:

Subnet mask on PC must match subnet mask on controller. See ATC300-1000 User Guide

(639544), Section 4, to use the IP conﬁ g tool to set IP address and mask. See (639544) Appen-

dix B.2 to set IP address in Vista. See (639544), Section 5, to check current IP address of the

controller. Also, refer to the ATC300-1000 Computer Interface Quick Guide (639571).

• Try another Ethernet cable. Verify connection.

8.2 Pop-ups Not Allowed

• In the Internet browser, go to Tools→Pop-up Blocker. Choose Turn off Pop-up Blocker.

• To permanently turn off pop-up blocker for the controller, in the Internet browser, go to Tools→

Pop-up Blocker→Pop-up Blocker Settings. Enter IP address of controller.