User's Manual

User’s Manual for ION-B Systems
Page 39
3.2. RETURNING EQUIPMENT
Before returning any equipment to the manufacturer for repairation or replacement, the
customer should give prior notice to the manufacturer and ask for the ‘Return Material
Authorisation’ (RMA request).
RMA REQUEST FORM
Company name
Address
Contact person
Invoice number
Delivery note
№ of pieces
Model
1)
Serial Number
1)
Lot
1)
Year
1)
Description of the failure/ defect
1)
Please refer to the serial label
Upon accepting your RMA request, the manufacturer will assign you a unique RMA
code. You will therefore be able to return the equipment to the manufacturer. Please
remember that:
 each piece of equipment must be packaged with care before shipment;
 a copy of the RMA request form must be included with the returning
equipment, with clear indication of the RMA code you received from the
manufacturer.
The returned pieces are able to be repaired (where possible) or replaced (when no
repairations can be carried out). These operations are performed under warranty
(please see the warranty conditions specified in the sales contract) or out-of-
warranty. In the latter case, we will send you a bill for equipment repairation or
replacement.
When returning the repaired or replaced equipment, the manufacturer will issue a
check report, which will be included in the packaging together with the returned
pieces. The customer will be informed of any corrective actions suggested for quality
assurance.