User Manual

1. General
MF0123A1A PSR 700/800 MHz
Page 13
1.6. Contacting CommScope
1.6.1. CommScope Mobility Solutions (CMS) Technical Support
For additional information, please contact CMS Technical Support:
Telephone Helplines: Call one of the Telephone Helpline numbers listed below to get
live support, 24 hours a day.
Global 24X7
[phone]
(Toll free for U.S. and Canada)
EMEA 8:00-17:00 (UTC +1)
+ 800 73732837
(Toll free for parts of EMEA and Australia)
+ 49 909969333
(Toll charge incurred)
Calls to an EMEA Helpline outside of the 8:00 to 17:00 time frame will be forwarded to
the 24x7 Helpline.
Online Support: Click on the following URL link to submit tickets using the online CMS
Technical Support Form:
http://www.commscope.com/wisupport
Alternatively, enter the preceding URL into your web browser, and then
press ENTER on your keyboard or scan the QR code.
1.6.2. Accessing DCCS User Documentation
Scan the QR Code to the right or go to www.mycommscope.com to
access the Customer Portal of DCCS (Distributed Coverage and
Capacity Solutions). Follow the prompts and click DCCS to open the site.
A user account and password are required. Please register for an
account if you don’t have one. Once you have access, click to select a
product line link to access the documentation for that product.
1.6.3. CMS Technical Training
To Access the CommScope Mobility Solutions Institute, scan the QR
Code to the right or go to http://commscope.netexam.com/ . Both online
and classroom training is available for CMS products.
For training related questions, please contact the CommScope DAS and Small Cell
Institute at one of the following emails, as appropriate for your location:
Americas: [e-mail]
EMEA: [e-mail]