User Manual

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User Manual
Before sending any piece of equipment to the manufacturer, you must send us
the following RMA request form via fax [phone]) or via e-mail
([e-mail]
).
RMA REQUEST FORM
1
Please refer to the serial label
Upon accepting your RMA request, the manufacturer will assign you a unique
RMA code. You will therefore be able to return the equipment to the
manufacturer. Please remember that:
• each piece of equipment must be packaged with care before shipment;
• a copy of the RMA request form must be enclosed inside the returning
equipment packaging, with the clear indication of the RMA code you
received from the manufacturer.
The returned pieces can be repaired (when possible) or replaced (when no
repairing can be carried out). These operations can be performed under
warranty (please see the warranty conditions specified in the sales contract) or
out-of-warranty. In the latter case, we will send you a quotation for equipment
repairing or replacement.
When returning the repaired or replaced equipment, the manufacturer will
issue a check report, which will included in the packaging together with the
returned pieces. The customer will be informed about any corrective actions
suggested by quality assurance.
Company name
Address
Contact person
Invoice number
Delivery note
N°. of pieces
Model
1
Serial Number
1
Lot
1
Year
1
Description of the
Failure/defect