User's Manual

174
ION-B User Manual
1
Please refer to the serial label
Upon accepting your RMA request, the manufacturer will assign you a unique RMA code. You
will therefore be able to return the equipment to the manufacturer. Please remember that:
• each piece of equipment must be packaged with care before shipment;
• a copy of the RMA request form must be included with the returning equipment, with clear
indication of the RMA code you received from the manufacturer.
The returned pieces are able to be repaired (where possible) or replaced (when no repairations
can be carried out). These operations are performed under warranty (please see the warranty
conditions specifi ed in the sales contract) or out-of-warranty. In the latter case, we will send you
a bill for equipment repairation or replacement.
When returning the repaired or replaced equipment, the manufacturer will issue a check report,
which will be included in the packaging together with the returned pieces. The customer will be
informed of any corrective actions suggested for quality assurance.
Company name
Address
Contact person
Invoice number
Delivery note
N°. of pieces
Model
1
Serial Number
1
Lot
1
Yea r
1
Description of the
Failure/defect
Returning Equipment
Before returning any equipment to the manufacturer for repairation or replacement, the
customer should give prior notice to the manufacturer and ask for the ‘Return Material
Authorisation’ (RMA request).
Before sending any piece of equipment to the manufacturer, the following RMA request form is
required to be sent via fax [phone]) or via e-mail (
[e-mail]).
RMA REQUEST FORM