Install Manual

BRITECELL System Manual MN010-04 June 2003 Page 69 of 78
The company has a policy of continuous product development and improvement and we therefore
reserve the right to vary any information quoted without prior notice.
In case the product is out of warranty, the customer will be informed about the
cost for repairing or replacing the unit. The service will be provided only after
receiving Customer’s authorisation.
Before returning the goods, the customer should give prior notice to Allen Telecom
through normal return authorisation procedure.
Allen Telecom aims to offer an excellent service. To do that we ask our customer
to enclose to the returned product an accompanying letter, including the following
information
Company name
Address
Contact person
Invoice number
Delivery note
N°. of pieces
Model*
Serial Number*
Lot*
Year*
Description of the
Failure/defect
* refer to the serial label
N.B.: each product must be packaged with care before shipment.
Allen Telecom will issue a check report, which is included in the packing together
with the product being returned. The customer will be informed about any
corrective actions suggested by quality assurance.