Manual
13
UK and EU Guarantee
Your new Andrew James product comes with a 24 month guarantee and a 2 year
xed warranty, eecve from receipt conrmaon. Your receipt or order
number is required as proof of purchase date so it is imperave that you keep it
safe. This guarantee only applies if the item has been used solely for the use
intended, and all instrucons have been followed accordingly. Please note this
product is only for domesc not commercial use.
Abuse of your product will invalidate the guarantee. Returned goods can only be
accepted if repackaged properly within the original colour product box, and
presented with the original receipt of sale/order number. This does not aect
your statutory rights.
Returned products must be cleaned and returned to us in as close to delivery
condion as possible.
If your product develops a problem within the rst 12 months of the xed
warranty, we will pay all shipping costs to have it returned to us. Aer 12 months
the customer will be liable for the cost of returning the product to us. We will
then pay to have the repaired/replaced item shipped back to the customer.
If you wish to return your item for a full refund, you have the right to do so
within the rst 7 days. For our returns policy please go to
www.andrewjamesworldwide.com
Customers are responsible for any taxes applied to our products when they are
shipped outside of the EU.
All of our prices are inclusive of VAT.
Once a product has been returned to us, we will aim to repair or replace it within
30 days of receipt.
The guarantee does not cover any defect arising from improper use, damage,
build-up of lime scale or repair aempts made by third-pares. Also, the
guarantee does not cover normal wear and tear of individual parts.