Warranty

What is NOT covered by this limited warranty, continued:
Damage caused by the following:
• Improperinstallationoruse,includinguseofanon-commercialdoorasamainentrance
or exit door for a building other than a single-family residential unit or re-installing an
Andersenwindowordoorafterithasbeenremovedfromabuildingandre-soldand/orre-
installedinadifferentbuilding.
• Exposuretoconditionsbeyondpublishedperformancespecifications.
• Water infiltration other than as a result of a defect in manufacturing, materials or
workmanship.
• Condensation.
• Improper maintenance, such as use of brickwash, razor blades, sealants, sanding or
improperwashing.
• Chemicalsorairbornepollutants,suchassaltoracidrain.
• Deliverybyothers.
• Accidents.
• ActsofGod.
• Normalwearandtear.
Additional items excluded from this limited warranty:
• Labortoreplacesashordoorpanels,glassorothercomponents.
• Laborandothercostsrelatedtotheremovalanddisposalofdefectiveproduct.
• Laborandmaterialstopaintorstainanyrepairedorreplacedproduct,component,trimor
othercarpentryworkthatmayberequired.
• ProductsnotmanufacturedbyAndersen.
• Slightglasscurvature,minorscratchesorotherimperfectionsintheglassthatdonot
impairstructuralintegrityorsignificantlyobscurenormalvision.
• Rattlingofgrillebarswithinanairspace.
• Tarnishorcorrosiontohardwarefinishes.
• Specialglazings.Contactusconcerningthelimitedwarrantyonspecialglazings.
• Brightbrassandsatinnickelfinishesonhardware.
• Servicetripstoprovideinstructiononproductuse.
• Andersen
®
A-Series, 400Series, 200Series andcomplementary windowsand doors,400
Series windows with Stormwatch
®
 protection and impact resistant glass, 100 Series
windowsanddoorsmanufacturedonorbeforeDecember27,2012,stormdoors,Renewalby
Andersen
®
products,E-Series/Eagle
®
windowsanddoors,SilverLine
®
windowsanddoors
andAmericanCraftsman
®
windowsanddoorshavetheirownlimitedwarrantiesandarenot
coveredbythislimitedwarranty.Forinformationonwarrantycoveragefortheseproducts,
pleaserefertothespecificlimitedwarrantiesfortheseproducts.Theyareavailablefrom
yourdealeroratwww.andersenwindows.com.
How to register your Owner-To-Owner
®
limited warranty
Andersenoffersquick,easywarrantyregistrationonourwebsite.
Justgotowww.andersenwindows.com/warrantyandsubmit
yourwarrantyinformationonline.Allwarrantyinformationis
treatedashighlycondentialandwillneverbesoldortraded
toanypersonororganizationoutsideofAndersenCorporation
andtheAndersenDealerNetwork.
How to get help
Forfurtherinformationortomakeaclaimwithinthislimitedwarrantyperiod,pleasecontact
theAndersenretailer/dealerwhosuppliedyouwithyourAndersen
®
product.Ifunavailableor
unknowntoyou,youmaycontactusat:
AndersenWindows,Inc./AndersenServiceCenter
100FourthAvenueNorth
Bayport,MN55003-1096
YoumayalsocontactususingtheServicesectionofourwebsiteat 
www.andersenwindows.comorreachusbyphoneat1-888-888-7020.
You can help us serve you faster by collecting and including the following
important information:
• Descriptionoftheproductsuchastheexteriorcolor,unittypeandsizeandinsidevisibleglass
measurements.
•ProductIDlabelinformation.
• Glasslogoinformationetchedintheinsidecorneroftheglass.
•Descriptionofproductconcerns.
• Documentationofthepurchasedate,ifavailable.
• Yourname,address(withzipcode)wheretheproductisinstalledandtelephonenumbers.
Ifthelimitedwarrantyperiodhasexpiredorforrepairsnotcoveredbywarranty,manyreplacement
partsareavailableforpurchase.Whenwarrantycoverageisunclear,Andersenmaychargean
inspection fee for any on-site product inspection. If the inspector determines the Andersen
®

producthasadefectcoveredbythislimitedwarranty,theinspectionfeewillbewaived.
Glass
Twenty (20) Year Transferable Limited Warranty
TheglassinAndersen
®
100Seriesfactoryglazedwindowanddoorunits(includingdual-pane
glass, Low-E glass, SmartSun
™
 glass, patterned glass (including: obscure, fern, reed and
cascadedesigns),Finelight
™
grilles,andtemperedversionsoftheseglassoptions)iswarranted
tobefreefromdefectsinmanufacturing,materialsandworkmanshipfortwenty(20)yearsfrom
thedateofpurchasefromtheretailer/dealer.Itisalsowarrantednottodevelop,undernormal
conditions,anymaterialobstructionofvisionresultingfrommanufacturingdefectsorasaresult
ofprematurefailureoftheglassororganicsealfortwenty(20)yearsfromthedateofpurchase
fromtheretailer/dealer.Patternedglass(includingobscure,fern,reedandcascadedesigns)is
warrantednottodevelop,undernormalconditions,anymaterialchangeinappearanceresulting
frommanufacturingdefectsorasaresultofprematurefailureoftheglassororganicsealfor
twenty(20)yearsfromthedateofpurchasefromtheretailer/dealer.Thislimitedwarrantyon
glassdoesnotapplytospecialorderglazings,impact-resistantglassorglassthatisnotfactory
installedbyAndersen.
In the event a glass failure occurs as a result of a defect in manufacturing, materials or
workmanshipwithin thelimited warrantyperiod,Andersen,atitsoption,will:(1)provide the
appropriatereplacementglassproducttotheAndersenretailer/dealeryouspecify—laboris
notincluded;or(2)provideafactory-authorizedrepairtotheexistingglassatnocosttoyou;or
(3)refundthepurchasepriceortheretailer’s/dealer’spriceatthetimeoftheoriginalpurchase,
whichever isless.Suchreplacementor repair is warranted for the remainder oftheoriginal
limitedwarrantyperiod.
Components Other Than Glass
Ten (10) Year Transferable Limited Warranty
Non-glassportionsofAndersen
®
100Serieswindowsanddoors(includingnon-electricoperators,
locks,lifts,balancesystems,hinges,handles,insect screens,weatherstripping,exteriortrim,
sashandframemembers)arewarrantedtobefreefromdefectsinmanufacturing,materials
andworkmanshipforaperiodoften(10)yearsfromthedateofpurchasefromtheretailer/dealer.
Thislimitedwarrantydoesnotapplytonishesonbrightbrassandsatinnickelhardware.
In the event a component other than glass fails as a result of a defect in manufacturing,
materialsorworkmanshipwithinthelimitedwarrantyperiod,Andersen,atitsoption,will:(1)
providereplacementpartstotheAndersenretailer/dealeryouspecify—laborisnotincluded;
or(2)providea factory authorizedrepairto the existing componentatno cost to you;or(3)
refundtheoriginalpurchasepriceorretailer’s/dealer’spriceatthetimeoftheoriginalpurchase,
whicheverisless.Such replacement parts orrepairsare warranted for theremainderofthe
originallimitedwarrantyperiod.
General Conditions and Exclusions
Thelimitedwarrantysetforthinthisdocumentistheonlyexpresswarranty(whetherwrittenor
oral)applicabletoAndersen100Serieswindowsanddoors,andnooneisauthorizedtomodifyor
expandthislimitedwarranty.Allwarrantyclaimsmustbemadeduringtheapplicablewarranty
period.
ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE LIMITED TO THE APPLICABLE STATUTE OF LIMITATION, BUT IN NO CASE WILL
EXTEND BEYOND THE TERM OF THE LIMITED WARRANTIES SET FORTH ABOVE. ANDERSEN
EXCLUDES AND WILL NOT PAY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER
ARISING OUT OF CONTRACT, TORT OR OTHERWISE, AND ITS LIABILITY WILL IN ALL INSTANCES
BE LIMITED TO REPAIR, REPLACEMENT OR REFUND OF THE ACTUAL PURCHASE PRICE OF THE
DEFECTIVE PRODUCT.
Somestatesdonotallowtheexclusionorlimitationofincidentalorconsequentialdamagesor
limitationofthedurationofanimpliedwarranty,sotheabovelimitationsorexclusionsmaynot
applytoyou.
This limited warrantyisonlyapplicableintheU.S.A. (i.e. the fty states and the District of
Columbia).Thislimitedwarrantygivesyouspeciclegalrights,andyoumayalsohaveother
rightswhichmayvaryfromstatetostate.
What is NOT covered by this limited warranty
Product failure or damage due to improper installation or modication including:
• Adjustmentsorcorrectionsduetoimproperinstallation.
• Failuresduetoproductmodificationsorglassshadingdevices(e.g.,glasstinting,security
systems,improperpaintingorstaining,insulatedcoverings,etc.).
• Unitsimproperlyassembledorimproperlymulledbyothers.
• FailureduetotheapplicationofnonAndersenhardware(e.g.,locksets,trimsets,hinges,
panichardware,closers,etc.).
• FailuretoproperlyinstallAndersenhardware.
For specific warranty information outside the United States,
please contact your local distributor or write to:
Andersen Corporation /International Division
100 Fourth Avenue North
Bayport, MN 55003-1096 USA
“Andersen” and all other marks where denoted are trademarks of Andersen Corporation.
© 2012 Andersen Corporation. All rights reserved. Printed and effective as of December 2012.
9070811 BA Revised 12/12/12
Limited
Warranty
Units Manufactured After
December 27, 2012