Warranty

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• Accidents.

• Acts of God.

• Normal wear and tear.

Additional items excluded from this limited warranty:

• Labor to replace sash or door panels, glass or other components.

• Labor and other costs related to the removal and disposal of defective product.

• Labor and materials to paint or stain any repaired or replaced product, component,

trim or other carpentry work that may be required.

Products not manufactured by Andersen.

• The performance of the low-maintenance exterior glass coating on products

with High-Performance Low-E4

glass. Performance will vary depending on

environmental conditions.

• Minor warping of wood and clad-wood doors. Andersen may defer actions on any

claim for warping for a period of up to twelve (12) months from the date of the

claim in order to permit conditioning and equalization to humidity and temperature

conditions.

• Slight glass curvature, minor scratches or other imperfections in the glass that do

not impair structural integrity or signicantly obscure normal vision.

• Rattling of grille bars within an air space.

• Insects passing through or around the insect screen.

• Tarnish or corrosion to hardware nishes.

• Special glazings. Contact us concerning the limited warranty on special glazings.

• Andersen

art glass and decorative insulated art glass, impact-resistant glass,

electric window operators, retractable insect screens and bright brass and satin

nickel nishes on door hardware. Contact us or refer to the specic limited

warranties for these products.

• Andersen

400 Series windows with Stormwatch

protection and with impact-

resistant glass, A-Series windows and doors, E-Series/Eagle

windows and doors,

100 Series windows and doors, storm doors, Renewal by Andersen

windows, Silver

Line

windows and doors, American Craftsman

windows and doors and Weiland

windows and doors have their own limited warranties and are not covered by this

limited warranty.

• Service trips to provide instruction on product use.

How to register your Owner-To-Owner

Limited Warranty

Andersen offers quick, easy warranty registration on our website. Just

go to www.andersenwindows.com/warranty and submit

your warranty information online. By registering, you

will expedite any warranty service you may have in the

future. In addition, you can receive product information

updates, safety notices and special offers regarding new

products, as well as information regarding enhancements for the windows and doors

you’ve registered. All warranty information is treated condentially and will not be sold

or traded to any person or organization outside of Andersen and the Andersen Dealer

Network.

Warranty Claim Procedure

To make a claim under this Limited Warranty, contact the Andersen retailer/dealer who

sold you your Andersen

product. Or, you may contact us at:

Andersen Windows, Inc./Andersen Service Center

100 Fourth Avenue North

Bayport, MN 55003-1096

You may also contact us using the Parts & Service section of our website at www.

andersenwindows.com or reach us by phone at 1-888-888-7020.

You can help us serve you faster by providing the following important

information:

• Description of the product such as the exterior color, unit type and size and inside

visible glass measurements.

• Glass logo information etched in the inside corner of the glass.

• Description of product concerns.

• Documentation of the purchase date, if available.

• Your name, address (with zip code) where the product is installed and telephone

numbers.

Non-Warranty Repair

You will be responsible for all costs related to any repair that is not covered by this

Limited Warranty or which is outside of the limited warranty period. When warranty

coverage is unclear, Andersen may charge an inspection fee for any on-site product

inspection. If the inspector determines the Andersen

product has a defect covered by

this Limited Warranty, the inspection fee will be waived.

For specic warranty information outside the United States, please contact your local

distributor or write to:

Andersen Windows, Inc. / International Division

100 Fourth Avenue North

Bayport, MN 55003-1096

DISPUTE RESOLUTION PROCESS

General

If you are dissatised with the remedy provided to you under the Limited Warranty

set forth above or have any other claim against Andersen related to your Andersen®

products, you and Andersen agree to resolve the claim using the following process

(“Dispute Resolution Process”). This Dispute Resolution Process will apply to claims of

any nature relating to your Andersen product (“Dispute(s)”). Disputes include, but are

not limited to, claims for breach of contract or breach of warranty, claims for violation

of state or federal laws or regulations, claims based in tort, negligence or product

liability, claims based in fraud or fraud in the inducement, marketing or advertising

claims and claims related to the enforceability or effect of any term of the Limited

Warranty or the Dispute Resolution Process, including, but not limited to, the waivers

of class action and jury trials.

Notice Required

To assert a Dispute, you must rst provide Andersen with written notice. A Notice of

Dispute form is available for your use on Andersen’s website at www.andersenwindows.

com/noticeofdispute.

Andersen Response

Andersen will have 60 days from receipt of your Notice of Dispute to respond to you in

writing. In that response or at any later time, Andersen may make one or more written

offers to you to resolve your Dispute.

No Class Action or Jury Trials

YOU AGREE THAT YOU MAY ASSERT DISPUTES AGAINST ANDERSEN ONLY ON AN

INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR

REPRESENTATIVE ACTION OR PROCEEDING. AS PART OF THIS DISPUTE RESOLUTION

PROCESS, YOU AND ANDERSEN ALSO AGREE TO WAIVE ANY RIGHT TO A JURY AND

AGREE TO HAVE ALL DISPUTES HEARD AND DECIDED SOLELY BY THE FEDERAL OR

STATE COURT JUDGE.

Opt-Out Procedure

You may opt out of this Dispute Resolution Process by completing and submitting a

written Opt-Out Notice. The Opt-Out Notice is located on Andersen’s website at www.

andersenwindows.com/optout. Whether or not you opt out of the Dispute Resolution

Process, all terms of the Limited Warranty set forth above remain in force and effect.

Applicable Law and Severability

This Dispute Resolution Process, including, but not limited to, issues related to its

enforceability and effect, will be governed by the laws of the State of Minnesota without

regard to conict of law principles. If any term of this Dispute Resolution Process is

found to be invalid or unenforceable in any particular jurisdiction, that term will not

apply to that issue in that jurisdiction. Instead, that term will be severed with the

remaining terms continuing in full force and effect.

Questions

If you have questions about the Dispute Resolution Process or Opt-Out Procedure,

“Andersen” and all other marks where denoted are trademarks of Andersen Corporation.