User manual

Appendix A. FAQ - Frequent asked

questions

Here is a list of frequently asked questions.

A.1. Common questions

No network connection (1)

Please check first the physical connection to the device. Basically the AnaGate have to be connected

directly to a personal computer or to an active network component (hub, switch). If the AnaGate

device is connected to a personal computer a cross-wired network cable must be used to connect the

device, otherwise the included network cable is to be used.

The physical interconnection is ok, if the yellow link LED changes to light on, if LAN cable is plug

in. The yellow light keeps beeing on until the connection break down. On some hardware models

the link LED flickers synchronous to the green activity LED if there is traffic on the network line.

If the link LED is always off, then please check the wiring between the AnaGate and the hub, switch

or the personal computer.

No network connection (2)

If the link LED indicates a proper ethernet connection (see previous FAQ), but you still can't connect

to the AnaGate then please try the following:

1. Check if the AnaGate can be reached via ping. To do so in Windows, open a command prompt

and enter the command ping a.b.c.d", where a.b.c.d is the device IP address.

2. In case the AnaGate is unreachable via ping, reset the device to factory settings. Set the IP

adress of your PC to 192.168.1.253 and the subnet mask to 255.255.255.0. Check if

the AnaGate can be reached via ping 192.168.1.254.

3. If the device can be reached via ping then the next step is to try if you can open a TCP

connection to port 5001. Open a Windows command prompt and enter telnet a.b.c.d 5001,

where a.b.c.d is the device IP address. If this command fails, check if a firewall runs on

your PC or if there is a packet filter in the network between your PC and the AnaGate.

Using a firewall

When working with a firewall, the a TCP port has to be opened for communication with the AnaGate

device: